Remote Spanish Bilingual Customer Support Specialist

Everise; Indianapolis (IN); Remote; USD 32,000 - 42,000; Full time

Job summary

Everise is seeking a compassionate, professional customer service associate to handle inbound calls for our clients' members from a home-based setup. You will resolve questions about benefits, use multiple systems, and strive for one-call resolution.

This role offers base pay with incentive opportunities, full-time hours, and a strict home-office setup with a reliable internet connection and dedicated workspace.

Qualifications

• High school diploma or equivalent required.
• Ability to pass a background check and drug screen.
• Comfort with handling a high volume of inbound calls.

Responsibilities

• Professionally handle a high volume of incoming calls.
• Gather customer information and educate customers on products and services.
• Resolve issues via one-call resolution guidelines or escalation.
• Meet or exceed performance metrics set by the client and company.
• Maintain a balance between policy and client benefit in decisions.
• Work from home with a dedicated, reliable setup.

Skills

Customer service

Communication

Problem solving

Multitasking

Education

High school diploma

Job description

Everise is seeking a compassionate, professional customer service associate to handle inbound calls for our clients' members from a home-based setup. You will resolve questions about benefits, use multiple systems, and strive for one-call resolution.

This role offers base pay with incentive opportunities, full-time hours, and a strict home-office setup with a reliable internet connection and dedicated workspace.