Remote Client Services Pro | Inbound Support & Satisfaction

Everise; Clifton (TX); Remote; USD 18,000 - 25,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

401K

Paid time off

Incentives

Job summary

Everise is seeking a dedicated remote Customer Service Representative in the United States (Texas) to handle inbound calls for clients' members. You will gather customer information, assess needs, and educate customers on products and services while meeting performance targets.

The role offers a work-at-home setup with a dedicated home office area, weekend/evening shifts, and incentive opportunities in addition to base pay plus benefits.

Responsibilities

• Resolve customer issues via one call resolution guidelines and/or escalated process
• Meet or exceed company and client performance metrics
• Maintain a balance between company policy and client benefit in decision making
• Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers
• Responsible for call disposition or compiling and documenting customer information as required
• Dedicated area to work from in your home
• Demonstrated passion for excellence with respect to treating and caring for customers, especially senior citizens
• Ability to identify customer needs and clearly articulate products and services
• Schedule flexibility to include weekends, evenings, possible holidays and occasional overtime
• Highly developed sense of integrity and commitment to customer satisfaction
• Work at Home Set-Up Requirements Standard Connect and Speed
• Hard-wired Broadband Internet Service via DSL, Cable, or Fiber Optic
• The use of wireless connections to access Everise Work at Home systems at any time is prohibited.

Skills

Customer service

Communication

Empathy

Job description

Everise is seeking a dedicated remote Customer Service Representative in the United States (Texas) to handle inbound calls for clients' members. You will gather customer information, assess needs, and educate customers on products and services while meeting performance targets.

The role offers a work-at-home setup with a dedicated home office area, weekend/evening shifts, and incentive opportunities in addition to base pay plus benefits.