Remote Spanish Bilingual Customer Support Specialist

Everise, Inc.; Alabama; Ibrido; USD 30.000 - 42.000; Tempo pieno

Descrizione del lavoro

Everise, Inc. is seeking a dedicated customer service representative to answer inbound calls from members regarding healthcare benefits. This role rewards patience, empathy, and a customer-first mindset, with the option to earn incentive pay in addition to base pay.

Work is conducted from a dedicated home setup; candidates must meet home-office requirements and reliable internet speeds. A focus on accuracy and service quality helps Everise deliver excellent customer experiences in a global,

Competenze

• High school diploma or equivalent.
• Spanish bilinguals must be proficient in English.
• Ability to pass a drug screen and background check.
• Dedicated area to work from in your home.
• Internet speed requirement of 20 Mb/s download and 10 Mb/s upload (Wireless not permitted).
• Demonstrated passion for excellence in treating and caring for customers, especially seniors.

Mansioni

• Professionally handle a high volume of incoming calls.
• Gather customer information and educate customers on products and services.
• Navigate multiple systems simultaneously.
• Meet attendance requirements and be dependable.
• Resolve issues via one-call resolution or escalation as needed.
• Identify opportunities to improve processes for customers.

Conoscenze

Customer service

Patience

Empathy

Multitasking

Communication

Teamwork

Bilingual English/Spanish

Problem solving

Formazione

High school diploma or equivalent

Descrizione del lavoro

Everise, Inc. is seeking a dedicated customer service representative to answer inbound calls from members regarding healthcare benefits. This role rewards patience, empathy, and a customer-first mindset, with the option to earn incentive pay in addition to base pay.

Work is conducted from a dedicated home setup; candidates must meet home-office requirements and reliable internet speeds. A focus on accuracy and service quality helps Everise deliver excellent customer experiences in a global,