Remote Bilingual Spanish Customer Care Rep

Balance Staffing; Plantation (FL); Remote; USD 36,000 - 40,000; Full time

Job summary

Balance Staffing seeks a bilingual Customer Care Representative (Spanish) for a remote role. You will handle high-volume inbound calls, assist with billing and service requests, and document interactions across systems.

The position requires a HS diploma, 1+ year in call center or remote customer service, and strong verbal/written communication in English and Spanish. Training includes classroom days and nesting; evening/weekend shifts may apply.

Qualifications

• High school diploma or GED required.
• 1+ year of call center or customer service experience.
• 1+ year of work-from-home experience.

Responsibilities

• Handle high-volume inbound customer calls professionally.
• Assist with billing, payments, outages, and service requests.
• Resolve customer concerns with accurate information.
• Navigate multiple systems and document interactions.
• Meet quality, productivity, and attendance goals.
• Deliver excellent customer service with empathy and professionalism.

Skills

Bilingual

Customer service

Call center

Education

High school diploma or GED

Job description

Balance Staffing seeks a bilingual Customer Care Representative (Spanish) for a remote role. You will handle high-volume inbound calls, assist with billing and service requests, and document interactions across systems.

The position requires a HS diploma, 1+ year in call center or remote customer service, and strong verbal/written communication in English and Spanish. Training includes classroom days and nesting; evening/weekend shifts may apply.