Customer Assistance

AppleOne Employment Services; Santa Barbara (CA); On-site; USD 32,000 - 34,000; Full time

Job summary

AppleOne Employment Services in Santa Barbara, CA is seeking a Customer Assistance Representative for an onsite temp-to-hire opportunity. You will handle billing, payments, and account inquiries while delivering friendly, accurate service in a fast-paced office.

Ideal candidates are recent graduates or early-career professionals who excel at problem-solving, communication, and multitasking. This role offers hands-on experience in financial operations and administrative support, with a clear path

Qualifications

• Provide customer assistance for billing, payments, account inquiries, and service-related questions.
• Research and resolve customer concerns while maintaining accurate records.
• Support payment processing, account maintenance, and administrative customer service tasks.
• Communicate with customers and internal teams to ensure timely issue resolution.
• High school diploma or equivalent required.
• Associate's or Bachelor's degree preferred.
• Less than 1 year of experience required, with recent graduates encouraged to apply.
• Strong customer service, communication, and problem-solving skills.
• Ability to manage multiple tasks, prioritize effectively, and stay organized in a fast-paced environment.
• Strong attention to detail and accuracy when handling sensitive information.

Responsibilities

• Respond to customer inquiries by phone, email, and in person in a professional and timely manner.
• Provide support for billing, payments, account questions, and general customer service needs.
• Research customer concerns, troubleshoot issues, and recommend appropriate solutions.
• Assist with payment processing, account maintenance, and accurate transaction documentation.
• Maintain complete and confidential records of customer interactions and account activity.
• Collaborate with internal teams to resolve customer concerns and support a positive service experience.

Skills

Customer service

Communication

Problem solving

Organizational skills

Attention to detail

Education

High school diploma

Associate's or Bachelor's degree

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Job Summary

We are seeking a Customer Assistance Representative for an onsite temp-to-hire opportunity in Santa Barbara, CA. This role is ideal for a customer-focused professional who enjoys helping people, answering questions, solving problems, and providing accurate support related to billing, payments, and account inquiries. This is a great opportunity for a recent graduate or early-career candidate looking to build professional experience in customer service, financial operations, and administrative support. You will work in a fast-paced office environment with a collaborative team, supportive leadership, and opportunities to learn established business processes while developing valuable communication, problem-solving, and account support skills.

Key Responsibilities

• Respond to customer inquiries by phone, email, and in person in a professional and timely manner.
• Provide support for billing, payments, account questions, and general customer service needs.
• Research customer concerns, troubleshoot issues, and recommend appropriate solutions.
• Assist with payment processing, account maintenance, and accurate transaction documentation.
• Maintain complete and confidential records of customer interactions and account activity.
• Collaborate with internal teams to resolve customer concerns and support a positive service experience.

Compensation and Benefits

• Pay rate: $23.00 to $25.00 per hour.
• Job type: Temp-to-hire.
• Location: Santa Barbara, CA.
• Work arrangement: Onsite attendance is required.
• Duration: Minimum 6-month assignment, with potential for extension.
• Start date: ASAP.

Required Qualifications and Skills

• Provide customer assistance for billing, payments, account inquiries, and service-related questions.
• Research and resolve customer concerns while maintaining accurate records.
• Support payment processing, account maintenance, and administrative customer service tasks.
• Communicate with customers and internal teams to ensure timely issue resolution.
• High school diploma or equivalent required.
• Associate's or Bachelor's degree preferred.
• Less than 1 year of experience required, with recent graduates encouraged to apply.
• Strong customer service, communication, and problem-solving skills.
• Ability to manage multiple tasks, prioritize effectively, and stay organized in a fast-paced environment.
• Strong attention to detail and accuracy when handling sensitive information.
• Proficiency with Microsoft Office, including Outlook, Word, and Excel.
• Ability to learn new systems, processes, and procedures quickly.
• Professional, positive, dependable, and solution-oriented attitude.

Preferred Qualifications

• Previous experience in customer service, administrative support, retail, hospitality, banking, or a call center environment.
• Experience handling payments, billing questions, cash transactions, or account inquiries.
• Background as a Customer Service Representative, Administrative Assistant, Office Assistant, Front Desk Coordinator, Retail Associate, Bank Teller, Call Center Representative, Client Services Representative, or Student Services Representative.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program: https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.