Spa & Wellness Supervisor — Lead Guest Experience

Four Seasons Hotels and Resorts; Surfside (FL); Presencial; USD 55.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive Salary

Training and development

Employee discount for stays

Dry cleaning for uniforms

Employee meals

Parking

Descripción de la vacante

Four Seasons Hotels and Resorts seeks a Supervisor, Spa & Wellness for the Surf Club location in Surfside, FL. You will be the first impression, delivering intuitive service and maintaining a welcoming spa environment.

Role emphasizes accuracy in reservations, timely pickup, and high guest satisfaction. Experience in spa operations and supervisory responsibilities is preferred, with staffing and training support across the Spa team.

Formación

• Excellent reading, writing and oral proficiency in English.
• Excellent communication skills.
• Basic knowledge of Microsoft, OneDrive and Book4Time preferred.
• Supervisory experience preferred.
• Thorough understanding of Spa treatments and the Spa environment.

Responsabilidades

• Provide a warm, welcoming experience for guests at the Spa and act as main contact for group reservations.
• Resolve guest concerns with professional service to gain trust and satisfaction.
• Assist with processing reservations, emails, and inquiries; confirm emails and respond promptly.
• Help management set goals, expectations, timetables and deadlines for staff and ensure understanding.
• Support training of Spa Coordinators and assist Spa Attendants as needed.
• Perform administrative tasks (purchase orders, receiving, inventory) and support operations.
• Ensure Four Seasons & Forbes Standards are met.

Conocimientos

Reading/writing proficiency

Communication skills

Microsoft Office

Supervisory experience

Spa knowledge

Herramientas

Book4Time

OneDrive

Descripción del empleo

Four Seasons Hotels and Resorts seeks a Supervisor, Spa & Wellness for the Surf Club location in Surfside, FL. You will be the first impression, delivering intuitive service and maintaining a welcoming spa environment.

Role emphasizes accuracy in reservations, timely pickup, and high guest satisfaction. Experience in spa operations and supervisory responsibilities is preferred, with staffing and training support across the Spa team.