Lux Spa Concierge — Elevate Guest Experience

Four Seasons; Miami Beach (FL); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Excellent training and development

Employee discount for stays

Complimentary parking

Complimentary dry cleaning for staff

Complimentary employee meals

Job summary

Four Seasons at The Surf Club in Surfside, Miami Beach, invites a Spa Coordinator to create a welcoming, high-touch spa experience. You will manage reservations, ensure timely pickups, and maintain a tranquil environment for guests.

Join a luxury hotel team focused on delivering exceptional service, with opportunities to upsell spa products and services and contribute to a polished guest journey.

Qualifications

• Experience in a luxury hotel or similar environment.
• Excellent interpersonal and communication skills.
• A passion for spa experiences and products.
• Ability to describe and sell products and upsell.
• Attention to detail and technical skills.

Responsibilities

• Handle guest interactions with hospitality and professionalism.
• Know services/products and provide insightful recommendations.
• Respond to guest requests accurately and promptly.
• Resolve guest complaints to satisfaction and personalize service.
• Collaborate with colleagues to share guest preferences and information.
• Oversee daily spa operations, opening/closing and facility readiness.

Skills

Guest interactions

Product knowledge

Upselling

Attention to detail

Communication

Job description

Four Seasons at The Surf Club in Surfside, Miami Beach, invites a Spa Coordinator to create a welcoming, high-touch spa experience. You will manage reservations, ensure timely pickups, and maintain a tranquil environment for guests.

Join a luxury hotel team focused on delivering exceptional service, with opportunities to upsell spa products and services and contribute to a polished guest journey.