Spa Receptionist

Four Seasons; Fort Lauderdale (FL); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Employee rates at Four Seasons

Uniforms with dry cleaning

On-site parking

Tuition reimbursement

Career growth

Inclusive culture

Employee events

Job summary

Four Seasons Hotel & Residences Fort Lauderdale is seeking a Spa Receptionist to welcome guests from reservation to departure, coordinating appointments and supporting daily spa operations. This role requires polish, organization, and a guest-focused hospitality mindset in a luxury setting.

You will handle inquiries, transactions, and retail, while collaborating with multiple hotel departments to deliver exceptional service and attention to detail that define the Four Seasons experience.

Qualifications

• Minimum of 2 years in spa, hospitality, front desk or guest services in a luxury setting.

Responsibilities

• Welcome guests, manage check-ins/outs, and provide spa information.
• Schedule and coordinate spa appointments.
• Process payments, gift certificates and retail transactions.
• Maintain a clean, organized reception area.
• Collaborate with spa, housekeeping and hotel teams.

Skills

Spa experience

Customer service

Multitasking

Office software

Spa systems

Tools

Book4Time

Opera

Job description

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About the location:

Sophisticated style and energy in a celebrated vacation desitination. Discover a modern reflection of the classic yacht club lifestyle. With a prime beachfront address, Four Seasons brings unrivalled style and service to this next-generation coastal city. Moments away, experience Fort Lauderdale’s best shops, restaurants, marinas and entertainment – surrounding you with the spirit of one of the world’s top yachting locales.

About The Role

Four Seasons Hotel & Residences Fort Lauderdale is seeking a Spa Receptionist to serve as the welcoming first point of contact for guests, ensuring a seamless and personalized experience from reservation through departure while supporting the daily operations of the spa. This role coordinates appointments, manages guest inquiries and transactions, assists with retail sales, maintains reception and guest areas, and partners with multiple departments to deliver the exceptional service and attention to detail that define the Four Seasons experience. This is an exciting opportunity for a polished, organized, and guest-focused hospitality professional who is passionate about wellness, thrives in a fast-paced luxury environment, and is committed to creating memorable guest experiences.

What You Will Do

• Welcome guests, manage check-ins and check-outs, and provide information about spa services, amenities, and facilities.
• Schedule, coordinate, and manage spa appointments to ensure accuracy and alignment with guest preferences.
• Handle guest inquiries, process payments, gift certificates, and retail transactions while maintaining accurate records.
• Maintain a clean, organized, and professional reception area, including monitoring guest spaces and replenishing supplies as needed.
• Collaborate with spa, housekeeping, engineering, and other hotel teams to ensure seamless operations and exceptional guest experiences.

What You Bring

• Minimum of 2 years of experience in a spa, hospitality, front desk, or guest services role, preferably in a luxury environment.
• Strong communication, customer service, and organizational skills with the ability to multitask in a fast-paced setting.
• Proficiency with Microsoft Office applications and familiarity with spa or hotel systems such as Book4Time, Opera, or similar platforms preferred.
• Passion for wellness and hospitality, with a professional demeanor, positive attitude, and commitment to exceptional guest service.
• Valid authorization to work in the United States

What We Offer

• Comprehensive health benefits including medical, dental, vision, and life insurance
• 401(k) plan with company match
• Exclusive employee rates at Four Seasons Hotels & Resorts worldwide
• Complimentary uniforms with dry cleaning service
• Complimentary shift meals and on-site parking
• Career growth opportunities, including learning programs and tuition reimbursement
• A culture of care, respect, and inclusion
• Recognition programs, employee events, and a strong sense of community

Schedule & Hours

• Full time
• Flexibility to work early mornings, evenings, weekends and holidays.

The Management Level For This Position Is

Operations - Individual Contributor

Four Seasons is an Equal Opportunity, Affiliation Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal