Spa Coordinator

Four Seasons; Miami Beach (FL); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Excellent training and development

Employee discount for stays

Complimentary parking

Complimentary dry cleaning for staff

Complimentary employee meals

Job summary

Four Seasons at The Surf Club in Surfside, Miami Beach, invites a Spa Coordinator to create a welcoming, high-touch spa experience. You will manage reservations, ensure timely pickups, and maintain a tranquil environment for guests.

Join a luxury hotel team focused on delivering exceptional service, with opportunities to upsell spa products and services and contribute to a polished guest journey.

Qualifications

• Experience in a luxury hotel or similar environment.
• Excellent interpersonal and communication skills.
• A passion for spa experiences and products.
• Ability to describe and sell products and upsell.
• Attention to detail and technical skills.

Responsibilities

• Handle guest interactions with hospitality and professionalism.
• Know services/products and provide insightful recommendations.
• Respond to guest requests accurately and promptly.
• Resolve guest complaints to satisfaction and personalize service.
• Collaborate with colleagues to share guest preferences and information.
• Oversee daily spa operations, opening/closing and facility readiness.

Skills

Guest interactions

Product knowledge

Upselling

Attention to detail

Communication

Job description

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About the location:

Oceanfront elegance within an iconic social club setting. From the moment it first opened its doors on New Year’s Eve 1930, The Surf Club has hosted history. It is here that you will find Four Seasons Hotel at The Surf Club. An icon in the Miami Beaches, located near Sunny Isles, this beachside hotel brings a new era of luxury, with celebrated dining and a world-class spa, to its Surfside shores.

About The Role

The Spa Coordinator is an integral part of the Spa Team. You are the first impression, and have the opportunity to make a lasting impression through your intuitive service, attention to detail and highly efficient check-in skills.

This role ensures accuracy in managing spa reservations, timeliness for appointment pick-up and ensuring a welcoming and relaxing spa environment.

What You Will Do

• Handle all guest interactions with the highest level of hospitality and professionalism,


• Be knowledgeable about services and products and make insightful recommendations


• Respond to all guest requests in an accurate and timely manner


• Resolve guest complaints to complete satisfaction, and find opportunities to recognize and personalize the service


• Communicate and collaborate with colleagues, provide clear information about guest preferences and other information to personalize and enhance the experience


• Complete day-to-day operations, including opening and closing the spa, ensuring spa setups and facilities are ready for service

What You Bring

• Experience working within a luxury hotel or similar environment


• Excellent interpersonal skills and communication skills


• A passion for spa experiences and products


• Ability to describe and sell products, enhance the guest experience through upselling


• Attention to detail and technical skills

What We Offer

• Competitive Salary, wages, and a comprehensive benefits package


• Excellent Training and Development opportunities


• Employee Discount for stays at any Four Seasons worldwide


• Complimentary Dry Cleaning for Employee Uniforms


• Complimentary Employee Meals


• Complimentary Parking

Schedule & Hours

• Full time (days, evenings, weekends and holidays.)

Candidates must have valid work authorization for the U.S.

Four Seasons is an Equal Opportunity, Affiliated Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf