Spa Retreat Lead: Elevate Guest Experience & Team Growth

Massage Heights - Houston/Pasadena; Pasadena (TX); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Employee discounts

Flexible schedule

Free food & snacks

Opportunity for advancement

Personal and Career Development

Robust Leadership Training

Beautiful Retreats

Massage Heights Family Fund

Digital Work Environment

Competitive pay with commission and**?

Job summary

Massage Heights - Houston/Pasadena is seeking an Assistant Retreat Director to support the Spa Director and lead a team toward exceptional guest service and strong member engagement. The role emphasizes revenue management, training, and retention to sustain a high-performance culture within the retreat.

The ideal candidate excels in sales, is detail-oriented, and demonstrates professionalism, ambition, and diligence in a fast-paced spa environment.

Qualifications

• 1 year minimum of sales or retail management experience.
• Leadership, organization, and strong communication skills.
• Experience in training, coaching, and resolving staff conflicts.
• Working knowledge of computers and standard software.
• Basic business math skills.

Responsibilities

• Assist with recruitment, hiring, training, developing and retaining employees
• Facilitate front desk associate training as assigned. Training includes coaching and role-playing to support membership sales
• Manage team member schedules to ensure proper execution of daily operations
• Collaborate with the Spa Director to set individual team member and overall Retreat goals
• Create an environment that is passionate about providing awesome guest service
• Build guest loyalty by consistently following the proven operating system of Massage Heights

Skills

Sales leadership

Team leadership

Communication

Interpersonal skills

Tools

Zenoti POS

Job description

Massage Heights - Houston/Pasadena is seeking an Assistant Retreat Director to support the Spa Director and lead a team toward exceptional guest service and strong member engagement. The role emphasizes revenue management, training, and retention to sustain a high-performance culture within the retreat.

The ideal candidate excels in sales, is detail-oriented, and demonstrates professionalism, ambition, and diligence in a fast-paced spa environment.