Spa Retreat Director: Lead Teams, Elevate Guest Experience

Massage Heights; Cypress (TX); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Free uniforms

Paid time off

Training development

Performance bonus

Company parties

Competitive salary

Employee discounts

Flexible schedule

Personal development

Leadership training

Beautiful retreats

Massage Heights Family Fund

Digital Work Environment

Job summary

Massage Heights in Cypress, TX is seeking a dynamic Retreat Manager to lead and oversee all facets of our wellness retreats. You will drive revenue, manage staffing and operations, and ensure exceptional guest service.

The ideal candidate has strong leadership, training, and scheduling skills, with a proven ability to coach teams, build guest loyalty, and coordinate marketing and local partnerships. Weekend and evening availability is required to support a busy schedule.

Qualifications

• Minimum 2 years management experience in service or retail.
• Experience managing hourly wage employees.
• Strong leadership, organization, communication, and interpersonal skills.

Responsibilities

• Directly supervise and be accountable for all aspects of Retreat operations, from driving revenue and profitability to managing inventory and ensuring brand systems are followed.
• Recruit, hire, train, develop, and retain top talent.
• Effectively create and manage team member schedules to ensure proper execution of daily operations.
• Set individual and retreat goals; convert plans into action to meet goals.
• Lead by example and coach on the floor to improve performance.
• Create an environment focused on supreme guest service and guest loyalty.
• Plan, prepare, and execute local events to promote Massage Heights.
• Develop partnerships with local businesses to drive leads and awareness.

Skills

Leadership

Staff management

Customer service

Training and coaching

Scheduling

Operations management

Interpersonal skills

Financial literacy

Labor laws knowledge

Tools

POS systems

Microsoft Office

CRM software

Job description

Massage Heights in Cypress, TX is seeking a dynamic Retreat Manager to lead and oversee all facets of our wellness retreats. You will drive revenue, manage staffing and operations, and ensure exceptional guest service.

The ideal candidate has strong leadership, training, and scheduling skills, with a proven ability to coach teams, build guest loyalty, and coordinate marketing and local partnerships. Weekend and evening availability is required to support a busy schedule.