Assistant Spa Retreat Director — Lead & Elevate Guests

Heights Wellness Retreat; Houston (TX); Sur place; USD 42 000 - 63 000; Plein temps

Avantages offerts par ce poste

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Employee discounts

Digital Work Environment

Résumé du poste

Massage Heights is seeking an Assistant Retreat Director to assist the Spa Director in supervising all aspects of Retreat operation, including revenue, profitability, and inventory management. You will help ensure brand systems and processes are executed daily and coach a team to deliver exceptional guest experiences.

The role emphasizes sales leadership, staff development, and a culture of care within a franchise environment in Houston.

Qualifications

• Minimum 1 year of sales or retail management experience.
• Self-starter mentality with leadership, organization, communication, and interpersonal skills.
• Experience in training, coaching, and conflict resolution with employees.
• Working knowledge of computers and standard software.
• Basic business math skills.

Responsabilités

• Assist with recruitment, hiring, training, developing and retaining employees.
• Facilitate front desk associate training as assigned. Training includes coaching and role-playing to support membership sales.
• Manage team member schedules to ensure proper execution of daily operations.
• Collaborate with the Spa Director to set individual team member and overall Retreat goals.
• Create an environment that is passionate about providing awesome guest service.
• Build guest loyalty by consistently following the proven operating system of Massage Heights.

Connaissances

Sales leadership

Team leadership

Customer service

Interpersonal skills

Training

Coaching

Conflict resolution

Computer skills

Basic math

Outils

Zenoti

Description du poste

Massage Heights is seeking an Assistant Retreat Director to assist the Spa Director in supervising all aspects of Retreat operation, including revenue, profitability, and inventory management. You will help ensure brand systems and processes are executed daily and coach a team to deliver exceptional guest experiences.

The role emphasizes sales leadership, staff development, and a culture of care within a franchise environment in Houston.