Assistant Retreat Director: Lead Spa Team & Guest Care

Heights Wellness Retreat; Pasadena (TX); Presencial; USD 52.000 - 76.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k)

Bonus based on performance

Employee discounts

Flexible schedule

Free food & snacks

Opportunity for advancement

Personal and Career Development

Robust Leadership Training

Beautiful Retreats

Massage Heights Family Fund

Digital Work Environment

Competitive pay with commission and-b 

Descripción de la vacante

Massage Heights is seeking an Assistant Retreat Director to support the Spa Director in overseeing retreat operations, revenue, inventory, and brand adherence. The role emphasizes guest service excellence and a strong team culture within a dynamic spa environment.

You will drive membership sales, recruit and train staff, and align daily operations with corporate standards across shifts, including weekends and holidays. A proactive, coachable leader will thrive here.

Formación

• Minimum 1 year of sales or retail management experience.
• Leadership, organization, communication, and interpersonal skills.
• Experience in training, coaching, and conflict resolution with employees.
• Working knowledge of computers and standard software.
• Basic business math skills.

Responsabilidades

• Assist with recruitment, hiring, training, developing and retaining employees.
• Facilitate front desk associate training as assigned. Training includes coaching and role-playing to support membership sales.
• Manage team member schedules to ensure proper execution of daily operations.
• Collaborate with the Spa Director to set individual team member and overall Retreat goals.
• Create an environment that is passionate about providing awesome guest service.
• Build guest loyalty by consistently following the proven operating system of Massage Heights.

Conocimientos

Sales experience

Leadership

Communication

Coaching

Interpersonal skills

Organizational skills

Training

Conflict resolution

Computer literacy

Herramientas

Zenoti

POS software

Descripción del empleo

Massage Heights is seeking an Assistant Retreat Director to support the Spa Director in overseeing retreat operations, revenue, inventory, and brand adherence. The role emphasizes guest service excellence and a strong team culture within a dynamic spa environment.

You will drive membership sales, recruit and train staff, and align daily operations with corporate standards across shifts, including weekends and holidays. A proactive, coachable leader will thrive here.