Assistant Retreat Director: Spa Leadership & Guest Experience

Massage Heights Indianapolis; Addison (IL); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Bonus based on performance

Employee discounts

Flexible schedule

Opportunity for advancement

Training & development

Wellness resources

Personal and Career Development

Robust Leadership Training

Beautiful Retreats

Massage Heights Family Fund

Employee Discounts

Digital Work Environment

Competitive pay with commission and (c

Job summary

Massage Heights is seeking an Assistant Retreat Director who reports directly to the Retreat Director. The role focuses on supervising Retreat operations, revenue, profitability, inventory, and ensuring brand systems are executed daily.

The ideal candidate has at least 1 year of sales or retail management experience and strong leadership, organization, and communication skills. Must work varied hours including weekends, evenings, and holidays.

Qualifications

• Minimum 1 year of sales or retail management experience.
• Self-starter mentality with leadership, organization, communication, and interpersonal skills.
• Experience in training, coaching, and conflict resolution with employees.
• Working knowledge of computers and standard software.
• Basic business math skills.
• Hands-on experience with Zenoti or similar spa POS software systems.
• Understanding of spa environment and massage and skincare services.
• Experience working in a franchise model.

Responsibilities

• Assist with recruitment, hiring, training, developing and retaining employees.
• Facilitate front desk associate training as assigned. Training includes coaching and role-playing to support membership sales.
• Manage team member schedules to ensure proper execution of daily operations.
• Collaborate with the Spa Director to set individual team member and overall Retreat goals.
• Create an environment that is passionate about providing awesome guest service.
• Build guest loyalty by consistently following the proven operating system of Massage Heights.

Skills

Sales management

Leadership

Organization

Communication

Interpersonal skills

Training

Coaching

Conflict resolution

Computers & software basics

Business math

Job description

Massage Heights is seeking an Assistant Retreat Director who reports directly to the Retreat Director. The role focuses on supervising Retreat operations, revenue, profitability, inventory, and ensuring brand systems are executed daily.

The ideal candidate has at least 1 year of sales or retail management experience and strong leadership, organization, and communication skills. Must work varied hours including weekends, evenings, and holidays.