Spa Retreat Manager: Growth, Leadership & Guest Experience

Massage Heights - Dallas; Dallas (TX); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Performance bonus

Employee discounts

Flexible schedule

Advancement opportunities

Training & development

Wellness resources

Leadership training

Beautiful retreats

Family fund

Digital work environment

Commission opportunities

Job summary

Massage Heights is seeking an Assistant Retreat Director to support the Spa Director in supervising Retreat operations, revenue, profitability, inventory, and brand systems. The role emphasizes guest service excellence and a positive team culture within a franchise environment.

The ideal candidate should have sales or retail leadership experience, strong training skills, and the ability to manage schedules and drive membership sales while maintaining high service standards for guests.

Qualifications

• Minimum 1 year of sales or retail management experience.
• Self-starter mentality with leadership, organization, communication, and interpersonal skills.
• Experience in training, coaching, and conflict resolution with employees.
• Working knowledge of computers and standard software.
• Basic business math skills.

Responsibilities

• Assist with recruitment, hiring, training, developing and retaining employees.
• Facilitate front desk associate training as assigned. Training includes coaching and role-playing to support membership sales.
• Manage team member schedules to ensure proper execution of daily operations.
• Collaborate with the Spa Director to set individual team member and overall Retreat goals.
• Create an environment that is passionate about providing awesome guest service.
• Build guest loyalty by consistently following the proven operating system of Massage Heights.

Skills

Sales

Leadership

Communication

Interpersonal skills

Training & coaching

Conflict resolution

Computer skills

Basic math

Tools

Zenoti

Spa POS software

Job description

Massage Heights is seeking an Assistant Retreat Director to support the Spa Director in supervising Retreat operations, revenue, profitability, inventory, and brand systems. The role emphasizes guest service excellence and a positive team culture within a franchise environment.

The ideal candidate should have sales or retail leadership experience, strong training skills, and the ability to manage schedules and drive membership sales while maintaining high service standards for guests.