Assistant Retreat Director — Spa Leadership & Guest Experience

Massage Heights - Vegas-South Pointe; Henderson (NV); Sur place; USD 50 000 - 70 000; Plein temps

Avantages offerts par ce poste

Personal and Career Development

Robust Leadership Training

Beautiful Retreats

Massage Heights Family Fund

Employee Discounts

Digital Work Environment

Competitive pay with commission and  -

Résumé du poste

Massage Heights is seeking an Assistant Retreat Director to support the Spa Director in supervising all aspects of Retreat operations, including revenue, inventory, and brand processes at the Henderson retreat. The role emphasizes exceptional guest service and a positive team culture.

The ideal candidate excels in leadership, training, and sales, with experience in coaching staff and coordinating front desk operations to drive memberships and guest loyalty.

Qualifications

• Minimum 1–3 years in assistant management or supervisory role in spa, retail, or hospitality.
• Strong leadership, organization, communication, and interpersonal skills.
• Experience in training, coaching, and conflict resolution.
• Familiarity with POS systems and sales reporting.
• Ability to onboard, train, schedule, and develop staff.

Responsabilités

• Assist the Spa Director in supervising Retreat operations.
• Support revenue, profitability, inventory management, and brand processes.
• Oversee hiring, training, and retention of employees.
• Coordinate front desk training to support membership sales.
• Manage team member schedules to ensure smooth daily operations.
• Collaborate with management to set retreat goals and guest service standards.
• Foster guest loyalty by following Massage Heights operating system.

Connaissances

Leadership

Sales

Customer service

Training & coaching

Team management

Outils

Zenoti POS

Description du poste

Massage Heights is seeking an Assistant Retreat Director to support the Spa Director in supervising all aspects of Retreat operations, including revenue, inventory, and brand processes at the Henderson retreat. The role emphasizes exceptional guest service and a positive team culture.

The ideal candidate excels in leadership, training, and sales, with experience in coaching staff and coordinating front desk operations to drive memberships and guest loyalty.