Spa Operations Lead - Sales, Service & Growth

Hand & Stone - Fort Worth & N. Richland Hills; Euless (TX); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Dental insurance

Employee discounts

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Hand & Stone Massage and Facial Spa in Euless, TX is seeking an experienced Assistant Spa Manager to oversee daily operations, mentor massage therapists, estheticians, and front desk staff, and ensure a guest-friendly environment. The ASM will collaborate across teams to drive service standards, sales, and member retention.

You will manage front desk operations, handle cash and POS, participate in training, and help maintain cleanliness and compliance while delivering exceptional customer

Qualifications

• Proven leadership experience in a retail/service environment.
• Outstanding communication and interpersonal skills.
• Strong time management and organizational abilities.
• Passion for spa industry with commitment to high-quality service.

Responsibilities

• Overcome objections during the sales process and increase the membership base.
• Lead, manage, and motivate multiple teams of employees, including massage therapists, estheticians, and front desk associates.
• Oversee front desk operations and all activities related to sales.
• Ensure guests receive outstanding customer service with a guest-friendly environment, greeting and acknowledging every guest, and maintaining high standards.

Skills

Leadership

Communication

Time management

Sales

Job description

Hand & Stone Massage and Facial Spa in Euless, TX is seeking an experienced Assistant Spa Manager to oversee daily operations, mentor massage therapists, estheticians, and front desk staff, and ensure a guest-friendly environment. The ASM will collaborate across teams to drive service standards, sales, and member retention.

You will manage front desk operations, handle cash and POS, participate in training, and help maintain cleanliness and compliance while delivering exceptional customer