Spa Operations Lead — Luxury Resort, Growth & Benefits

Monarch Black Hawk, Inc.; Black Hawk (CO); Vor Ort; USD 52.000 - 64.000; Vollzeit

Benefits dieser Stelle

Health insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Flexible spending account

Tuition reimbursement

Zusammenfassung

Monarch Casino Resort Spa in Black Hawk, Colorado seeks a Spa Supervisor to oversee daily spa, pool, and fitness operations while delivering exceptional guest service. You will coach and train team members to uphold service standards and assume Manager on Duty responsibilities as needed.

The role requires leadership experience in a high-end spa setting, exceptional guest relations skills, and the ability to manage multiple tasks in a dynamic environment.

Qualifikationen

• One to two years of leadership experience in a spa or salon facility; experience in a high-end spa or salon preferred.
• Exceptional interpersonal and guest service skills.
• Ability to manage multiple responsibilities while maintaining attention to guest needs.
• Ability to work closely with Team Members and provide effective training, coaching, and guidance.

Aufgaben

• Assist in overseeing daily operations of the spa, pool, and fitness center.
• Deliver exceptional guest service while working closely with Team Members to maintain a welcoming and professional spa environment.
• Train, coach, and evaluate Team Members to support consistent service and operational standards.
• Serve as Manager on Duty when needed.
• Oversee spa maintenance and overall cleanliness.

Kenntnisse

Leadership

Guest service

Interpersonal skills

Training

Coaching

Organizational skills

Jobbeschreibung

Monarch Casino Resort Spa in Black Hawk, Colorado seeks a Spa Supervisor to oversee daily spa, pool, and fitness operations while delivering exceptional guest service. You will coach and train team members to uphold service standards and assume Manager on Duty responsibilities as needed.

The role requires leadership experience in a high-end spa setting, exceptional guest relations skills, and the ability to manage multiple tasks in a dynamic environment.