Full-Time Luxury Spa Attendant - Guest Experience Growth

Monarch Casino Resort Spa Black Hawk; Black Hawk (CO); On-site; USD 29,000 - 41,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Education reimbursement

Growth opportunities

Free hot meal per shift

401k match

Job summary

Monarch Casino Resort Spa Black Hawk is seeking a Spa Attendant to deliver high-end guest experiences in our luxury spa. You will greet guests, guide them through the spa, and maintain an serene environment while assisting with promotions and menu knowledge.

The role requires energy, a guest-focused mindset, and the ability to multitask across spa operations. Full-time, day and swing shifts available with opportunities for growth and benefits.

Qualifications

• Energetic service-focused individual with a passion for providing luxury service.
• Guest service background preferred with excellent knowledge of service standards.
• Solution-oriented and guest-focused.
• Basic computer skills.
• Polite, confident and patient.
• Ability to multitask; attention to detail and time management.
• Available to work varied shifts when needed, including weekends and holidays.

Responsibilities

• Greet guests upon arrival and offer refreshments; escort them to the spa.
• Maintain a relaxing and calm environment throughout the spa experience.
• Know the spa menu and promotions; establish rapport with guests.
• Multitask and maintain cleanliness, safety, and organization of the spa.
• Ensure adequate supplies and service during peak hours.
• Continuously clean and sanitize the various areas of the spa and fitness center.
• Maintain towels, robes, linens, and toiletries stock; manage showers.
• Coordinate laundry and locker room inventory; run wash-dry cycles.
• Clean lockers upon guest arrivals and departures.
• Coordinate laundry pickup and delivery between areas.
• Maintain sanitation of steam room and provide cold towels/water.
• Prepare and stock infused water, herbal teas, snacks for guests.
• Coordinate with staff on VIPs, special requests, group arrivals.
• Work with management to improve the guest experience.
• Other duties as assigned.

Skills

Guest service

Multitasking

Time management

Basic computer skills

Polite & patient

Weekend availability

Job description

Monarch Casino Resort Spa Black Hawk is seeking a Spa Attendant to deliver high-end guest experiences in our luxury spa. You will greet guests, guide them through the spa, and maintain an serene environment while assisting with promotions and menu knowledge.

The role requires energy, a guest-focused mindset, and the ability to multitask across spa operations. Full-time, day and swing shifts available with opportunities for growth and benefits.