Luxury Spa Concierge – Elite Guest Experience

Monarch Casino Resort Spa Black Hawk; Black Hawk (CO); Sur place; USD 25 000 - 36 000; Plein temps

Avantages offerts par ce poste

Health insurance

Dental insurance

Vision insurance

Tuition reimbursement

Résumé du poste

Monarch Casino Resort Spa Black Hawk seeks a Spa Concierge to create a seamless, personalized guest journey in a luxury spa setting. You will greet guests, manage reservations, and coordinate treatment schedules with a focus on exceptional service and refined hospitality.

Ideal candidates have experience in luxury hospitality, strong communication, and familiarity with Forbes Travel Guide standards. This role offers day and swing shifts with gratuities in addition to base pay.

Qualifications

• Experience in luxury hospitality preferred.
• Familiar with Forbes Travel Guide service standards.
• Strong communication and interpersonal skills.
• Ability to manage reservations and guest requests.

Responsabilités

• Warmly greet guests and welcome them to Spa Monarch.
• Manage spa reservations, check-ins and check-outs with precision.
• Coordinate bookings to balance guest preferences and therapist schedules.
• Provide tailored recommendations for treatments and spa services.
• Maintain accurate records of guest preferences and daily reports.

Connaissances

Guest service

Communication

Phone etiquette

Multitasking

Attention to detail

Problem solving

Description du poste

Monarch Casino Resort Spa Black Hawk seeks a Spa Concierge to create a seamless, personalized guest journey in a luxury spa setting. You will greet guests, manage reservations, and coordinate treatment schedules with a focus on exceptional service and refined hospitality.

Ideal candidates have experience in luxury hospitality, strong communication, and familiarity with Forbes Travel Guide standards. This role offers day and swing shifts with gratuities in addition to base pay.