Lux Spa Concierge - Elevate Guest Journeys & Perks

Monarch-Casino-Resort-Spa-1; Black Hawk (CO); Vor Ort; USD 26.000 - 34.000; Vollzeit

Benefits dieser Stelle

Health, dental, vision insurance

Tuition reimbursement

401k match

Paid time off

Holiday pay

Team dining hall access

Employee discounts

Shuttle transportation subsidy

Zusammenfassung

Monarch Casino Resort Spa in Black Hawk, Colorado, seeks a Spa Concierge to greet guests, curate a seamless, personalized spa journey, and uphold Forbes Travel Guide standards.

You will manage reservations, check-ins, and follow-ups with precision, coordinate therapist schedules, and provide tailored recommendations. This role rewards hospitality excellence with opportunities to upsell luxury services and grow within our family-owned property.

Qualifikationen

• Previous guest service experience preferred in luxury hotels or spas.
• Strong Forbes Travel Guide knowledge and anticipatory service.
• Excellent communication and phone etiquette.
• Ability to multitask in a fast-paced luxury environment.
• Flexibility to work weekends and holidays.
• Computer proficiency and reservations systems experience.

Aufgaben

• Greet guests warmly and manage spa reservations.
• Check-ins and check-outs with precision and courtesy.
• Balance booking flow with therapist schedules and guest preferences.
• Provide tailored treatment recommendations.
• Coordinate VIP amenities and celebrations.
• Maintain guest profiles and daily reports.
• Collaborate with hotel departments for seamless experience.
• Upsell luxury spa services and retail products.

Kenntnisse

Guest service

Communication

Multitasking

Attention to detail

Phone etiquette

Problem solving

Flexibility

Tools

Reservation systems

Jobbeschreibung

Monarch Casino Resort Spa in Black Hawk, Colorado, seeks a Spa Concierge to greet guests, curate a seamless, personalized spa journey, and uphold Forbes Travel Guide standards.

You will manage reservations, check-ins, and follow-ups with precision, coordinate therapist schedules, and provide tailored recommendations. This role rewards hospitality excellence with opportunities to upsell luxury services and grow within our family-owned property.