Spa Operations & Guest Experience Supervisor

Agua Caliente Casino • Resort • Spa; Palm Springs (CA); On-site; USD 28,000 - 39,000; Full time

Job summary

Agua Caliente Casino • Resort • Spa is seeking a Front Desk Supervisor to oversee the spa front desk, locker room attendants, and service providers. You will manage staff scheduling, reviews, and guest satisfaction while ensuring accurate cash handling and daily balance of books.

The role requires a focus on upselling treatments and retail, with strong customer service skills and professional appearance. Compliance with spa SOPs and regulations is essential.

Qualifications

• High School Diploma or GED required or equivalent combination of education and experience.
• 2 years spa customer service and operations experience preferred.
• Cashier, computer, hotel/spa experience preferred.

Responsibilities

• Direct oversight of front desk, locker room attendants, and provider, with staff scheduling and annual reviews.
• Supervise refunds and issuance of all gift cards; balance cash and reports.
• Promote sales of spa services and retail with upselling and suggestive selling to guests.
• Attend staff meetings and ensure compliance with spa SOPs and tribal regulations.

Skills

Guest service

Upselling

Cash handling

Scheduling

Team supervision

Education

High School Diploma or GED

Tools

InfoGenesis

Job description

Agua Caliente Casino • Resort • Spa is seeking a Front Desk Supervisor to oversee the spa front desk, locker room attendants, and service providers. You will manage staff scheduling, reviews, and guest satisfaction while ensuring accurate cash handling and daily balance of books.

The role requires a focus on upselling treatments and retail, with strong customer service skills and professional appearance. Compliance with spa SOPs and regulations is essential.