Spa Concierge & Guest Experience Specialist

Agua Caliente Casino • Resort • Spa; Rancho Mirage (CA); On-site; USD 22,000 - 30,000; Full time

Job summary

Agua Caliente Casino • Resort • Spa is seeking a Spa Attendant to warmly greet guests, deliver robes and towels, and escort clients to their lockers or therapists. The role emphasizes maintaining spa cleanliness and assisting with wellness experiences while upholding Forbes and Ace service standards.

The attendant will stock linens, assist in restocking supplies, and ensure guest comfort by providing beverages and escorting guests to relaxation areas.

Qualifications

• High school diploma or GED or equivalent.
• Ability to obtain Riverside County Health Department card within one week of employment.
• Ability to complete and show proof of Responsible Alcoholic Beverage Certificate within 60 days of employment.

Responsibilities

• Greet guests warmly and provide towels, robes, slippers, and locker keys.
• Escort guests to lockers and treatment areas; assist therapists as needed.
• Maintain spa cleanliness and restock linens, towels, and supplies.
• Provide ice water or iced tea to guests and maintain locker room areas.
• Adhere to Forbes 5-star and Ace service standards and safety procedures.

Skills

Guest services

Customer interaction

Education

High School Diploma, GED, or equivalent combination of education and experience

Job description

Agua Caliente Casino • Resort • Spa is seeking a Spa Attendant to warmly greet guests, deliver robes and towels, and escort clients to their lockers or therapists. The role emphasizes maintaining spa cleanliness and assisting with wellness experiences while upholding Forbes and Ace service standards.

The attendant will stock linens, assist in restocking supplies, and ensure guest comfort by providing beverages and escorting guests to relaxation areas.