Pool & Spa Guest Experience Specialist

Agua Caliente Casinos; Palm Springs (CA); On-site; USD 28,000 - 42,000; Full time

Job summary

Agua Caliente Casinos is seeking a dedicated Pool & Spa Guest Service Attendant to greet guests and ensure the pool and spa areas are clean, safe, and properly set up before opening. You will walk the area, enforce policies, and verify guest eligibility while maintaining a high level of guest satisfaction throughout the day.

The role requires strong service skills, the ability to communicate clearly, and the willingness to cross-train in spa and fitness duties.

Qualifications

• Requires high school diploma or GED.
• Experience interacting with the public is required.
• Must be fluent in English; strong service orientation is essential.

Responsibilities

• Greet guests in pool and spa areas and ensure cleanliness and setup.
• Enforce policies, rules, and safety regulations throughout the day.
• Maintain safety and cleanliness, assist with pool and lounge areas.
• Provide exceptional guest service and respond to guest needs.
• Cross-train in spa and fitness duties.
• Follow confidentiality and company policies.

Skills

Guest service

Communication skills

Teamwork

Attention to detail

Fluent English

Swimming ability

Education

High School Diploma or GED

CPR training preferred

Job description

Agua Caliente Casinos is seeking a dedicated Pool & Spa Guest Service Attendant to greet guests and ensure the pool and spa areas are clean, safe, and properly set up before opening. You will walk the area, enforce policies, and verify guest eligibility while maintaining a high level of guest satisfaction throughout the day.

The role requires strong service skills, the ability to communicate clearly, and the willingness to cross-train in spa and fitness duties.