Spa Concierge & Guest Experience Specialist

Agua Caliente Casinos; Agua Caliente (CA); Sur place; USD 21 000 - 30 000; Plein temps

Résumé du poste

Agua Caliente Casinos is seeking a Spa Guest Services position responsible for warmly welcoming guests, providing robes, slippers, towels, and locker keys, and escorting guests to their treatment areas. The role includes maintaining a clean spa environment and assisting guests with amenities and wellness experiences.

The ideal candidate will deliver outstanding guest service, be knowledgeable about spa treatments, and adhere to Forbes 5-star and ACE standards, while following tribal and internal

Qualifications

• High School Diploma, GED, or equivalent combination of education and experience.
• Must be able to obtain Riverside County Health Department card within one week of employment.
• Must be able to complete and show proof of Responsible Alcoholic Beverage Certificate through Department of Alcoholic Beverage Control within 60 days of employment.

Responsabilités

• Welcome guests and provide robes, slippers, towels, and locker key.
• Escort guests to lockers and therapy rooms, ensuring guest comfort and safety.
• Maintain spa cleanliness and assist guests with amenities and wellness experiences.
• Provide excellent guest services and maintain a professional demeanor at all times.
• Greet guests warmly and assist with information on spa treatments and services.
• Adhere to Forbes 5-star and ACE service standards and company SOPs.

Formation

High School Diploma/GED or equivalent

Description du poste

Agua Caliente Casinos is seeking a Spa Guest Services position responsible for warmly welcoming guests, providing robes, slippers, towels, and locker keys, and escorting guests to their treatment areas. The role includes maintaining a clean spa environment and assisting guests with amenities and wellness experiences.

The ideal candidate will deliver outstanding guest service, be knowledgeable about spa treatments, and adhere to Forbes 5-star and ACE standards, while following tribal and internal