Spa Concierge & Guest Experience Specialist

Agua Caliente Casino • Resort • Spa; Rancho Mirage (CA); Presencial; USD 37.000 - 54.000; Jornada completa

Descripción de la vacante

Agua Caliente Casino • Resort • Spa is seeking a Spa Attendant to welcome guests, provide robes, slippers, towels, and locker keys, and escort guests to therapists and relaxation areas. The role emphasizes maintaining spa cleanliness and delivering exceptional guest service in a high-service environment.

Responsibilities include restocking linens, assisting with mineral tubs, and upholding Forbes 5 star and Ace standards while following tribal regulations and internal controls.

Formación

• Provide excellent guest service and maintain professionalism at all times.
• Familiar with spa treatments indications and services as appropriate for staff.
• Able to assist guests with amenities and wellness experiences and equipment.

Responsabilidades

• Greet guests in a warm, friendly manner as they enter the Spa.
• Provide robes, slippers, towels, and locker keys; escort guests to lockers and to therapists.
• Maintain cleanliness of spa facilities and restock linens and supplies.
• Provide iced water or iced tea to guests; assist with mineral tubs and related spa equipment.
• Escort guests to tranquil or relaxation areas and ensure a smooth guest experience.
• Adhere to Forbes 5 star and Ace service standards; comply with applicable regulations and internal controls.

Conocimientos

Guest service

Attention to detail

Stamina

Educación

High School Diploma or GED

Descripción del empleo

Agua Caliente Casino • Resort • Spa is seeking a Spa Attendant to welcome guests, provide robes, slippers, towels, and locker keys, and escort guests to therapists and relaxation areas. The role emphasizes maintaining spa cleanliness and delivering exceptional guest service in a high-service environment.

Responsibilities include restocking linens, assisting with mineral tubs, and upholding Forbes 5 star and Ace standards while following tribal regulations and internal controls.