Spa Front Desk & Guest Services Lead

Agua Caliente Casinos; Palm Springs (CA); On-site; USD 42,000 - 58,000; Full time

Job summary

Agua Caliente Casinos is seeking a Spa Front Desk Supervisor to oversee the front desk, locker room attendants, and spa staff. You will manage scheduling, guest check-ins, and cash handling while maintaining Forbes 5-star standards.

Responsibilities include supervising refunds, gift cards, and daily operations, promoting spa services and retail sales, and reporting to the Spa Manager. A high school diploma and spa experience are required.

Qualifications

• High school diploma or GED required.
• 2 years spa customer service and operations experience preferred.
• Cashier, computer, hotel/spa experience preferred.

Responsibilities

• Greet guests warmly and verify appointments.
• Oversee front desk, locker room attendants, and spa provider scheduling.
• Manage cash handling, refunds, and gift cards.

Skills

Guest service

Cash handling

Staff scheduling

Cashier operations

Upselling

Education

High School Diploma or GED

Tools

InfoGenesis

POS system

Job description

Agua Caliente Casinos is seeking a Spa Front Desk Supervisor to oversee the front desk, locker room attendants, and spa staff. You will manage scheduling, guest check-ins, and cash handling while maintaining Forbes 5-star standards.

Responsibilities include supervising refunds, gift cards, and daily operations, promoting spa services and retail sales, and reporting to the Spa Manager. A high school diploma and spa experience are required.