Spa Operations Lead — Elevate Guest Experience

Agua Caliente Casinos; Palm Springs (CA); On-site; USD 50,000 - 65,000; Full time

Job summary

Agua Caliente Casinos in Palm Springs seeks a Spa and Pool Operations Supervisor to lead the spa, pool and locker facility teams, ensuring first-class guest experiences and adherence to Forbes 5-star service standards. The role requires strong guest service, staff training, inventory control, and coordination of opening/closing duties, with emphasis on safety, cleanliness, and professional presentation.

English proficiency and Riverside County health card within a week, plus Responsible

Qualifications

• High School Diploma or GED is required.
• 2 years spa customer and operations experience preferred.
• Good communications skills and must be computer literate.
• Must be able to communicate in English.
• Must obtain Riverside County Health Department card within one week.
• Must complete Responsible Alcoholic Beverage Certificate within 60 days.

Responsibilities

• Ensures excellent service by maintaining Forbes 5 star and Ace service standards by staff.
• Greet guests in a warm and friendly manner as they enter the spa.
• Be knowledgeable in spa wellness amenities and equipment.
• Support team with directives to maintain stations and duties.
• Keep areas stocked and refreshed.
• Support management in operations of spa and pool.
• Educate guests on amenities, circuits and equipment.
• Assist pool team and spa attendant team.
• Ensure inventory levels are maintained.
• Ensure team restocking during opening and closing tasks.
• Maintain training on all equipment and certifications.
• Monitor schedules of guests and team.
• Must adhere to Tribal Ordinance, regulations and internal controls.

Skills

Spa customer service

Operations coordination

English communication

Computer literacy

Education

High School Diploma or GED

Tools

POS systems

Microsoft Office

Job description

Agua Caliente Casinos in Palm Springs seeks a Spa and Pool Operations Supervisor to lead the spa, pool and locker facility teams, ensuring first-class guest experiences and adherence to Forbes 5-star service standards. The role requires strong guest service, staff training, inventory control, and coordination of opening/closing duties, with emphasis on safety, cleanliness, and professional presentation.

English proficiency and Riverside County health card within a week, plus Responsible