Spa Manager: Lead Team, Elevate Guest Experience & Sales

Workstream; Aurora (CO); On-site; USD 62,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with employer match

Paid Time Off Bank (Vacation, personal

Pet Insurance

Free waxing services + 40% off retail

Disability coverage

Employee Assistance Program (EAP)

Wellness program participation

Job summary

European Wax Center is seeking a Spa Manager for the Cornerstar location in Aurora, CO. You will lead day-to-day center operations, coach a team to deliver exceptional guest experiences, and achieve sales goals in a fast-paced retail/beauty environment.

This full-time leadership role requires hands-on management, strong communication, and a passion for delivering top-tier service. Expect a retail/beauty setting with comprehensive benefits and opportunities to develop the team.

Qualifications

• 2+ years of management experience (retail and/or beauty preferred, but not required).
• Flexible availability is required to support business needs.
• Proven leadership, coaching, and team development skills.
• Strong communication, interpersonal, problem-solving, and decision-making abilities.
• Experience managing KPIs, budgets, and business performance.
• Comfortable using POS, scheduling, and guest management software.

Responsibilities

• Lead, coach, and develop a high-performing team.
• Train and support Associates to deliver exceptional guest experiences while building confidence in package sales and retail products.
• Drive sales through coaching, goal setting, performance management and leading by example.
• Foster a positive, safe, and accountable workplace culture that recognizes success and supports ongoing development.
• Monitor center performance, staffing, productivity, and profitability.
• Resolve guest concerns professionally and promptly.
• Ensure compliance with company policies, operational procedures, and brand standards.
• Execute promotions, maintain visual merchandising and center cleanliness.
• Adapt to changing business needs and new initiatives.

Skills

Leadership

Communication

Coaching

Problem solving

Decision making

Customer service

Tools

POS system

Scheduling software

Guest management software

Job description

European Wax Center is seeking a Spa Manager for the Cornerstar location in Aurora, CO. You will lead day-to-day center operations, coach a team to deliver exceptional guest experiences, and achieve sales goals in a fast-paced retail/beauty environment.

This full-time leadership role requires hands-on management, strong communication, and a passion for delivering top-tier service. Expect a retail/beauty setting with comprehensive benefits and opportunities to develop the team.