Spa Center Leader: Elevate Guest Experience & Growth

European Wax Center; Denver (CO); On-site; USD 62,000 - 65,000; Full time

Benefits offered by this job

Medical, dental & vision insurance

401(k) with employer match

Paid Time Off (vacation, personal, and

Sick leave, accrued per policy

Employee discounts (free waxing + 40%)

Professional development resources

Job summary

European Wax Center is seeking a Store Manager to oversee daily center operations, motivate a team of Guest Sales Associates and Wax Specialists, and deliver exceptional guest experiences. This is a full-time, in-center leadership role based at our Denver location.

You will manage staffing, training, KPIs, budgeting, and forecasting while ensuring compliance with company policies. Strong communication and customer-service focus are essential.

Qualifications

• 2+ years of management experience.
• Experience with KPIs, budgeting, and forecasting.
• Proficiency in operating POS systems, including appointment scheduling and guest management.
• Strong communication and interpersonal skills.
• Passion for guest experience and team development.
• Ability to adapt in a fast-paced environment.
• Ability to address and resolve guest concerns promptly using sound judgment and empathy.

Responsibilities

• Lead, coach, and develop a high-performing team.
• Train Associates to establish trust and build guest confidence in packages and products.
• Drive sales through performance management, goal setting, and leading by example.
• Create a culture of excellence in guest service to build brand loyalty.
• Take ownership of a positive and safe work environment.
• Monitor and manage center metrics, productivity, and profitability.
• Maintain staffing levels, training standards, and team accountability.
• Resolve guest issues with professionalism and care.
• Ensure compliance with company policies and procedures.
• Implement promotional and visual marketing moves as directed.

Skills

Leadership

Team motivation

Communication

Guest experience

Problem-solving

Adaptability

Decision-making

Conflict resolution

Customer service

Team coaching

Tools

POS systems

Appointment scheduling

Guest management

Job description

European Wax Center is seeking a Store Manager to oversee daily center operations, motivate a team of Guest Sales Associates and Wax Specialists, and deliver exceptional guest experiences. This is a full-time, in-center leadership role based at our Denver location.

You will manage staffing, training, KPIs, budgeting, and forecasting while ensuring compliance with company policies. Strong communication and customer-service focus are essential.