Spa Center Manager - Lead Team & Elevate Guest Experience

Ewc-Corporate-LL; Castle Rock (CO); On-site; USD 62,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with employer match

Paid Time Off Bank

Pet Insurance

Employee discounts

Disability coverage

EAP

Wellness program

Job summary

European Wax Center is seeking a Spa Manager to lead the day-to-day operations of the Castle Rock center, coaching a team to deliver exceptional guest experiences and hit sales goals.

This full-time leadership role requires hands-on management, training Associates, driving package sales, and maintaining brand standards in a fast-paced beauty retail environment.

You will ensure center performance, scheduling, compliance with policies, and a positive, safe workplace culture.

Qualifications

• 2+ years of management experience in retail and/or beauty preferred, but not required.
• Flexible availability is required to support business needs.
• Proven leadership, coaching, and team development skills.
• Strong communication, interpersonal, problem-solving, and decision-making abilities.
• Experience managing KPIs, budgets, and business performance.
• Comfortable using POS, scheduling, and guest management software.
• Passion for delivering exceptional guest experiences in a fast-paced environment.
• Ability to professionally resolve guest concerns with empathy and sound judgment.

Responsibilities

• Lead, coach, and develop a high-performing team.
• Train and support Associates to deliver exceptional guest experiences and drive package sales and retail products.
• Drive sales through coaching, goal setting, performance management, and leading by example.
• Foster a positive, safe, and accountable workplace culture that recognizes success.
• Monitor center performance, staffing, productivity, and profitability.
• Resolve guest concerns professionally and promptly.
• Ensure compliance with company policies, procedures, and brand standards.
• Execute promotions, maintain visual merchandising and center cleanliness.

Skills

management

leadership

communication

problem solving

decision making

KPIs

budgeting

guest management

Tools

POS system

Scheduling software

Job description

European Wax Center is seeking a Spa Manager to lead the day-to-day operations of the Castle Rock center, coaching a team to deliver exceptional guest experiences and hit sales goals.

This full-time leadership role requires hands-on management, training Associates, driving package sales, and maintaining brand standards in a fast-paced beauty retail environment.

You will ensure center performance, scheduling, compliance with policies, and a positive, safe workplace culture.