Spa Manager: Lead Team & Elevate Guest Experience

Workstream; Castle Rock (CO); On-site; USD 62,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with employer match

Paid Time Off Bank

Employee discounts (free waxing + 40%

Professional development resources

Job summary

European Wax Center in Castle Rock, CO seeks a Spa Manager to oversee daily center operations and lead a team of guests-facing professionals. The role partners with Guest Sales Associates and Wax Specialists to meet business objectives.

This full-time in-center leadership position emphasizes guest experience and sales excellence. The ideal candidate has 3–5 years of management experience in retail or beauty, strong communication, and skill in budgeting, KPIs, and POS systems.

Qualifications

• 3–5 years of management experience in retail or beauty preferred.
• Proven ability to lead and motivate teams to achieve results.
• Strong communication and interpersonal skills.
• Experience with KPIs, budgeting, and forecasting.
• Proficiency with POS systems and guest management.
• Willingness to stand and move, and lift up to 25 pounds.
• Must be at least 18 years old and available Tue–Sat 08:30–17:00.

Responsibilities

• Lead, coach, and develop a high-performing team.
• Train Associates in package sales and product knowledge.
• Drive sales through performance management and goal setting.
• Create a culture of excellence in guest service and loyalty.
• Maintain a positive, safe work environment and accountability.
• Collaborate with District Manager for feedback and development.
• Monitor center metrics, productivity, and profitability.
• Maintain staffing levels and training standards.
• Resolve guest issues with professionalism and care.
• Ensure compliance with policies and procedures.
• Implement promotions and visual marketing as directed.
• Keep brand visuals and cleanliness standards.
• Adapt quickly to new initiatives and industry changes.

Skills

Leadership

Communication

Forecasting

POS Systems

Guest Experience

Adaptability

Problem Solving

Physical Stamina

Tools

POS Systems

Job description

European Wax Center in Castle Rock, CO seeks a Spa Manager to oversee daily center operations and lead a team of guests-facing professionals. The role partners with Guest Sales Associates and Wax Specialists to meet business objectives.

This full-time in-center leadership position emphasizes guest experience and sales excellence. The ideal candidate has 3–5 years of management experience in retail or beauty, strong communication, and skill in budgeting, KPIs, and POS systems.