Spa Center Manager — Lead Team, Elevate Guest Experience

Ewc-Corporate-LL; Denver (CO); On-site; USD 62,000 - 65,000; Full time

Benefits offered by this job

Commission bonuses

Medical insurance

Dental insurance

Vision insurance

401(k) match

Paid time off

Pet Insurance

Discounts on waxing

Short-term disability

Long-term disability

Employee Assistance Program

Wellness program

Job summary

European Wax Center in Denver, CO is seeking a Full Time Spa Manager to lead daily center operations, coach a high-performing team, and drive sales with a strong focus on guest experiences. The role is in-center and full-time, with commissions and comprehensive benefits available.

You will manage KPIs and budgets while ensuring brand standards and compliance. The position requires 2+ years in management, flexible availability, and a passion for delivering exceptional guest experiences in a

Qualifications

• 2+ years of management experience (retail and/or beauty preferred, but not required).
• Flexible availability is required to support business needs.
• Proven leadership, coaching, and team development skills.
• Strong communication, interpersonal, problem-solving, and decision-making abilities.
• Experience managing KPIs, budgets, and business performance.
• Comfortable using POS, scheduling, and guest management software.
• Passion for delivering exceptional guest experiences in a fast-paced environment.
• Ability to professionally resolve guest concerns with empathy and sound judgment.

Responsibilities

• Lead, coach, and develop a high-performing team.
• Train and support Associates to deliver exceptional guest experiences while building confidence in package sales and retail products.
• Drive sales through coaching, goal setting, performance management and leading by example.
• Foster a positive, safe, and accountable workplace culture that recognizes success and supports ongoing development.
• Monitor center performance, staffing, productivity, and profitability.
• Resolve guest concerns professionally and promptly.
• Ensure compliance with company policies, operational procedures, and brand standards.
• Execute promotions, maintain visual merchandising and center cleanliness.
• Adapt to changing business needs and new initiatives.

Skills

Management

Leadership

Sales coaching

Communication

Problem-solving

KPIs & budgets

Guest service

Tools

POS system

Scheduling software

Guest management software

Job description

European Wax Center in Denver, CO is seeking a Full Time Spa Manager to lead daily center operations, coach a high-performing team, and drive sales with a strong focus on guest experiences. The role is in-center and full-time, with commissions and comprehensive benefits available.

You will manage KPIs and budgets while ensuring brand standards and compliance. The position requires 2+ years in management, flexible availability, and a passion for delivering exceptional guest experiences in a