Spa Manager

Hand & Stone - 2009 W 34th St - Houston, TX; Houston (TX); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Free monthly massage or facial

401(k) matching

Bonus based on performance

Employee discounts

Paid time off

Training & development

Wellness resources

Job summary

Hand & Stone - Oak Forest in Houston seeks a Spa Manager to lead a fast-paced environment. The role requires hands-on leadership, maintaining standards, coaching staff, and problem-solving on the floor.

The ideal candidate has 2-3+ years of management experience in spa/salon or retail, extreme attention to detail, and high personal standards. A supportive backend team allows the manager to focus on operations and team building, with a competitive compensation package including base salary plus performance incentives.

Qualifications

• 2–3+ years of spa/salon/retail/hospitality management experience in fast-paced environments.
• Strong ownership and desire for professional growth and problem-solving.
• Ability to maintain a high standard of operational discipline.

Responsibilities

• Drive standards and maintain a spotless environment.
• Coach and train front desk staff on sales techniques.
• Handle scheduling, inventory, and compliance.

Skills

Leadership

Attention to detail

Sales ability

Problem-solving

Job description

Benefits

• Free monthly massage or facial
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Employee discounts
• Paid time off
• Training & development
• Wellness resources

Spa Manager: Hands‑On Leadership Role (Oak Forest, 77018)

We are looking for a true A‑player: a highly observant, self‑starting leader who thrives in a fast‑paced environment and takes full ownership of turning a small spa into a high‑performing, well‑run operation.

This is not a desk or 9‑to‑5 role. It is an active, on‑your‑feet position where you will be the authoritative presence driving standards every day. Recent managers have struggled with the pace and complexity. We need someone who will not.

Compensation

$45,000 base + performance incentives (OTE $55k–$60k for strong performers).

Benefits: PTO, service/product discounts, free monthly massage or facial, company life insurance, 401K

What the Role Demands

• Be an extreme noticer and owner of standards: Spot and immediately fix details others miss—fingerprints on glass, dusty retail, unclean restrooms, presentation gaps. Maintain a spotless environment without being told.
• Self‑trainer and proactive problem‑solver: Independently use Hand & Stone training videos, manuals, owners’ Facebook group, and brand resources. Research Zenoti & platform issues yourself.
• Floor leadership and coaching: Train and coach front desk daily through selling‑by‑example, role‑play, feedback, and accountability. Demonstrate strong sales ability and coach others to improve conversions.
• Operational discipline and people management: Handle email, Asana tasks, scheduling, inventory, compliance, hiring, training, discipline, PIPs, write‑ups, and terminations. Provide brief daily reports to owners on key client/staff issues, wins, and operational blockers.
• Authoritative leadership style: Tough but fair. Rise to challenges, tackle problems head‑on, and never ignore them or hand them off to junior staff. Build a team that respects and wants to emulate you.

What We’re Looking For

• 2–3+ years spa/salon/retail/hospitality management experience with proven results in fast‑paced settings.
• Extreme attention to detail and high personal standards.
• Strong ownership and desire for personal/professional growth through solving tough problems.
• High resilience for a stressful role with high front‑desk turnover.

Key Realities

• 40+ hours/week. Standard schedule: 8:30 AM – 5:30 PM, Wednesday/Sunday off. Flexibility for closing shifts, holidays, and peaks.
• Full in‑spa presence from day one. Hands‑on floor leadership required.

About Us

Hand & Stone Oak Forest is a family‑owned spa focused on excellence and growth. Strong remote backend support handles systems/admin so you can focus on leadership. Positioned for expansion with a major retail development opening next door in 2027.