Spa Manager

Hand & Stone Franchise Corp; Commack (NY); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Health insurance

Employee discounts

Flexible schedule

Competitive salary

Job summary

Hand & Stone Massage and Facial Spa in Commack, NY is seeking a dynamic SPA MANAGER to lead operations, guest experiences, and a talented team dedicated to health, beauty, and relaxation services. The ideal candidate will drive hospitality excellence and foster a culture of support and accountability.

The role focuses on supervising daily spa activities, motivating staff, and delivering exceptional guest service in a fast-paced wellness environment.

Qualifications

• Experience leading spa operations and managing staff.
• Strong managerial skills in hospitality.
• Passion for wellness and customer satisfaction.

Responsibilities

• Lead day-to-day spa operations and guest experiences.
• Recruit, coach, and develop a high-performing team of service providers and sales associates.
• Create staff schedules and manage shift coverage to maximize productivity and guest satisfaction.
• Foster a positive, energetic, and team-oriented culture where employees feel supported and challenged to grow.
• Deliver outstanding guest service by resolving concerns quickly and turning challenges into positive experiences.
• Drive membership growth, retention, gift card sales, and retail performance through coaching and leadership.
• Monitor KPIs, analyze business results, and develop action plans to achieve financial goals.

Skills

Leadership

Guest service

Team development

Operations management

Budgeting

Job description

Benefits

• 401(k)
• Bonus based on performance
• Competitive salary
• Employee discounts
• Flexible schedule
• Health insurance

JOB DETAILS

Hand & Stone Massage and Facial Spa in Commack, New York is seeking a dynamic and energetic SPA MANAGER to lead our wellness and relaxation spa with enthusiasm and expertise. In this pivotal role, you will oversee daily operations, ensure exceptional guest experiences, and manage a talented team dedicated to health, beauty, and relaxation services. Your leadership will foster a welcoming environment that promotes wellness, customer satisfaction, and operational excellence. The ideal candidate is passionate about hospitality, possesses strong managerial skills and thrives in a fast-paced, service-oriented setting.

Spa Manager Responsibilities

• Lead all day-to-day spa operations, ensuring an exceptional guest experience and smooth daily execution.
• Recruit, coach, mentor, and develop a high-performing team of service providers and sales associates.
• Inspire, motivate, and hold the team accountable to individual and spa performance goals.
• Create staff schedules and manage shift coverage to maximize productivity and guest satisfaction.
• Foster a positive, energetic, and team-oriented culture where employees feel supported and challenged to grow.
• Deliver outstanding guest service by resolving concerns quickly and turning challenges into positive experiences.
• Drive membership growth, retention, gift card sales, and retail performance through consistent coaching and leadership.
• Monitor key performance indicators, analyze business results, and develop action plans to achieve financial goals.
• Manage payroll, budgeting, expenses, and daily cash handling while maintaining profitability.
• Ensure all operational procedures, safety standards, and brand policies are consistently followed.
• Oversee inventory, vendor relationships, product ordering, and equipment maintenance.
• Promote the health and wellness benefits of massage therapy, facials, and regular self-care to both guests and the team.
• Prepare reports on business performance, guest satisfaction, staffing, and operational metrics.
• Lead by example with professionalism, positivity, integrity, and a hands-on approach to leadership.

Most importantly: We are looking for a high-energy leader who loves developing people. Someone who celebrates wins, coaches through challenges, creates accountability, and inspires the team to deliver exceptional experiences every single day.

What Success Looks Like in This Role

• Grow active memberships and improve member retention.
• Build and retain a happy, engaged team.
• Consistently exceed guest satisfaction goals.
• Develop future leaders through coaching and accountability.
• Create a positive, fun, high-performance culture where both guests and employees love being.

What We Offer

• Competitive salary based on experience
• Performance-based bonus program tied to spa success
• 401(k)
• Flexible scheduling to support work-life balance
• A fun, positive, and supportive team environment
• Employee discounts on spa services and premium skincare products
• Ongoing leadership development and coaching