Spa Manager

Hand & Stone - Commack; Commack (NY); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401(k)

Performance-based bonus

Competitive salary

Employee discounts

Flexible schedule

Health insurance

Job summary

Hand & Stone Massage and Facial Spa in Commack, New York seeks an energetic SPA MANAGER to lead daily operations, guest experiences, and a skilled team focused on health, beauty, and relaxation services.

The ideal candidate drives membership growth, coaching, and superior service in a fast-paced, hospitality-driven environment. Strong leadership and organizational skills are essential to maintain profitability and guest satisfaction.

Qualifications

• Lead all day-to-day spa operations and guest experience.
• Recruit, coach, mentor, and develop a high-performing team.
• Drive membership growth, retention, gift cards, and retail sales.
• Monitor KPIs and develop plans to hit financial goals.
• Manage payroll, budgeting, expenses, and daily cash handling.

Responsibilities

• Oversee daily spa operations and guest satisfaction.
• Create staff schedules and manage shift coverage.
• Foster a positive, energetic, performance-driven culture.
• Deliver exceptional service and resolve guest concerns quickly.
• Ensure compliance with safety standards and brand policies.

Skills

Spa management

Leadership

Team development

Customer service

Staff coaching

Job description

Benefits

• 401(k)
• Bonus based on performance
• Competitive salary
• Employee discounts
• Flexible schedule
• Health insurance

JOB DETAILS

Hand & Stone Massage and Facial Spa in Commack, New York is seeking a dynamic and energetic SPA MANAGER to lead our wellness and relaxation spa with enthusiasm and expertise. In this pivotal role, you will oversee daily operations, ensure exceptional guest experiences, and manage a talented team dedicated to health, beauty, and relaxation services. Your leadership will foster a welcoming environment that promotes wellness, customer satisfaction, and operational excellence. The ideal candidate is passionate about hospitality, possesses strong managerial skills and thrives in a fast-paced, service-oriented setting.

Spa Manager Responsibilities

• Lead all day-to-day spa operations, ensuring an exceptional guest experience and smooth daily execution.
• Recruit, coach, mentor, and develop a high-performing team of service providers and sales associates.
• Inspire, motivate, and hold the team accountable to individual and spa performance goals.
• Create staff schedules and manage shift coverage to maximize productivity and guest satisfaction.
• Foster a positive, energetic, and team-oriented culture where employees feel supported and challenged to grow.
• Deliver outstanding guest service by resolving concerns quickly and turning challenges into positive experiences.
• Drive membership growth, retention, gift card sales, and retail performance through consistent coaching and leadership.
• Monitor key performance indicators, analyze business results, and develop action plans to achieve financial goals.
• Manage payroll, budgeting, expenses, and daily cash handling while maintaining profitability.
• Ensure all operational procedures, safety standards, and brand policies are consistently followed.
• Oversee inventory, vendor relationships, product ordering, and equipment maintenance.
• Promote the health and wellness benefits of massage therapy, facials, and regular self-care to both guests and the team.
• Prepare reports on business performance, guest satisfaction, staffing, and operational metrics.
• Lead by example with professionalism, positivity, integrity, and a hands-on approach to leadership.

Most importantly: We are looking for a high-energy leader who loves developing people. Someone who celebrates wins, coaches through challenges, creates accountability, and inspires the team to deliver exceptional experiences every single day.

What Success Looks Like in This Role

• Grow active memberships and improve member retention.
• Build and retain a happy, engaged team.
• Consistently exceed guest satisfaction goals.
• Develop future leaders through coaching and accountability.
• Create a positive, fun, high-performance culture where both guests and employees love being.

What We Offer

• Competitive salary based on experience
• Performance-based bonus program tied to spa success
• 401(k)
• Flexible scheduling to support work-life balance
• A fun, positive, and supportive team environment
• Employee discounts on spa services and premium skincare products
• Ongoing leadership development and coaching