Spa Guest Experience Supervisor

Sterling Kohler; Chicago, Northern (IL, KY); Hybrid; USD 22,000 - 33,000; Full time

Job summary

Kohler Waters Spa in Chicago is seeking a Spa Attendant Coordinator to ensure exceptional guest experiences onsite. You will supervise staff, greet guests, check in appointments, and maintain spa standards across service areas.

The role requires supervisory, hospitality, and spa experience, plus a high school diploma. Shifts run 7:00 am to 9:00 pm, weekdays and weekends, onsite in Lincoln Park.

Qualifications

• Must hold a high school diploma at a minimum, college or technical education preferred.
• Prior supervisory, hospitality, and/or spa experience required.

Responsibilities

• Monitor staff to ensure all guest contact is handled in a courteous and professional manner.
• Serve as a role model for high standards in guest service, grooming, and spa service knowledge.
• Maintain neatness, cleanliness, and professionalism at all times; supervise team members including scheduling, training, reviews, hiring, and disciplinary actions as needed.
• Perform host/hostessing tasks by escorting guests to respective areas within the spa.
• Greet guests upon arrival and confirm/check in their appointments.
• Answer questions about the spa and its services.
• Be courteous, professional and friendly when interacting with clients and colleagues.
• Resolve guest challenges and assure you will do whatever you can to accommodate their needs.

Skills

Supervisory

Hospitality

Spa experience

Education

High school diploma

Job description

Kohler Waters Spa in Chicago is seeking a Spa Attendant Coordinator to ensure exceptional guest experiences onsite. You will supervise staff, greet guests, check in appointments, and maintain spa standards across service areas.

The role requires supervisory, hospitality, and spa experience, plus a high school diploma. Shifts run 7:00 am to 9:00 pm, weekdays and weekends, onsite in Lincoln Park.