Spa Attendant I — Guest Service & Cleanliness

Sterling Kohler; Chicago, Northern (IL, KY); Hybrid; USD 15,000 - 22,000; Part time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401(k) with company matching

Job summary

Kohler Co.'s Kohler Waters Spa in Lincoln Park, Chicago, IL, seeks a Spa Attendant I to support hospitality standards and guest service. This onsite role emphasizes cleanliness, equipment maintenance, and assisting with food and beverage service to ensure guest comfort throughout the visit.

You will work with spa associates to exceed client expectations, greet guests, assist with check-in for sandals and lockers, relay service times, and help with opening/closing procedures.

Qualifications

• Minimum of high school diploma.
• Prior computer and/or facility maintenance experience helpful.
• Customer service related experience required.

Responsibilities

• Attend to women’s or men’s (same gender as associate) Respite Room to maintain order, cleanliness and amenities; replenish clean towel supply throughout the facility.
• Perform rounds of the facility to ensure neatness and order.
• Attend to the Reception Desk located in the lower level to accommodate client check-in for sandals, robes and lockers.
• Understand basic RIO system operations for “view-only” purposes, thereby providing communication of service times and availability of services to guests.
• Gather used linens from treatment rooms and assemble for pick-up by The American Club laundry staff; distribute clean linens to designated storage areas and/or treatment rooms.
• Assist spa technicians with cleaning of baths between client treatments.
• Support the maintenance staff with daily readings/testing of water in the Spa Relaxation Pool. Maintain neatness and order around the Spa Relaxation Pool lounge area.
• Advise Spa Hostess on food and beverage replenishment during the day.
• Assist Group Coordinator with setup tasks involving special group requirements.
• Know and understand The American Club resort property and its businesses to provide information for guests.
• Consistently maintain cleanliness of desk, reception area, retail centers, and if needed, flooring.
• Keep spa technicians informed - do not assume ANYTHING!
• Inform Supervisor if additional staff is needed.
• Responsible for knowing and performing proper opening/closing procedures as related to this position (see opening and closing checklist of responsibilities).
• Provide food and beverage support and delivery of lunches, as needed.
• Maintain a high level of customer service for all spa guests.
• Greet people immediately upon arrival.
• Know what services, and amount of time for each service, each tech performs.
• Well groomed.
• Be courteous, professional and friendly.

Skills

Leadership

Communication

Organization

Customer-Service

Education

High school diploma

Job description

Kohler Co.'s Kohler Waters Spa in Lincoln Park, Chicago, IL, seeks a Spa Attendant I to support hospitality standards and guest service. This onsite role emphasizes cleanliness, equipment maintenance, and assisting with food and beverage service to ensure guest comfort throughout the visit.

You will work with spa associates to exceed client expectations, greet guests, assist with check-in for sandals and lockers, relay service times, and help with opening/closing procedures.