Spa Guest Experience & Events Coordinator

The Woodhouse Spa - St. Petersburg; Saint Petersburg (FL); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Vision insurance

Employee discounts

Free uniforms

Job summary

The Woodhouse Spa – St. Petersburg is seeking a friendly, organized Front Desk / Events Coordinator to deliver exceptional guest experiences while coordinating spa events, group bookings, and special occasions.

Ideal candidates are personable, detail-oriented, and passionate about hospitality, customer service, and event planning, able to maintain a warm front desk presence and collaborate with management to maximize event bookings and spa revenue.

Qualifications

• Experience in sales and event ideation.
• Exceptional communication skills, both written and verbal.
• Experience with spas, beauty, or wellness brands is a plus.
• Creative, self-motivated, and driven to produce results.
• Bachelor's degree in Marketing, Communications, or a related field.
• Experience in public relations, influencer marketing, or content creation.

Responsibilities

• Welcome guests with a warm, professional front desk experience.
• Answer calls, emails, and guest requests promptly.
• Educate guests on spa services, packages, memberships, and retail products.
• Process payments, gift cards, and other transactions accurately.
• Plan, organize, and coordinate spa events.
• Collaborate with spa management and service providers to ensure events run smoothly.
• Build and maintain relationships with corporate clients, event planners, and prospective guests.
• Collaborate with management on promotional initiatives and seasonal events.
• Maintain a clean, organized, and welcoming front desk and reception area.
• Address guest concerns professionally and collaborate with management to ensure guest satisfaction.
• Support daily spa operations and assist team members as needed.

Skills

Sales experience

Event ideation

Communication skills

Spa/beauty/wellness brand experience

Creativity / self-motivation

Education

Bachelor's degree in Marketing, Communications, or related field

Job description

The Woodhouse Spa – St. Petersburg is seeking a friendly, organized Front Desk / Events Coordinator to deliver exceptional guest experiences while coordinating spa events, group bookings, and special occasions.

Ideal candidates are personable, detail-oriented, and passionate about hospitality, customer service, and event planning, able to maintain a warm front desk presence and collaborate with management to maximize event bookings and spa revenue.