Spa Coordinator (Assistant Manager) at Luxury Spa in Sarasota

The Woodhouse Spas Corporation; Sarasota (FL); Presencial; USD 21.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health benefits including Health, Dent

Vision benefits

401K

Paid time off

Free parking

Training & development

Favorable discounts

Descripción de la vacante

Woodhouse Spa in Sarasota is seeking a Spa Coordinator (Assistant Manager) to be the friendly, welcoming face of the spa and to manage guest bookings, reception duties, and day-to-day operations.

As part of the team, you will promote services, upsell enhancements, and retail products while ensuring top-notch guest experience; prior spa front desk or hospitality management experience is preferred, with weekend availability and strong communication skills.

Formación

• 1-2 years of front desk/customer service management experience in spa/hospitality preferred.
• Experience using scheduling spa software preferred.
• Ability to work weekends (one weekend day shift) required.
• Strong professional communication and excellent customer service skills.
• Must be able to multi-task in a fast-paced environment.
• Positive attitude required.

Responsabilidades

• Interact with guests and schedule appointments; handle spa logistics and concierge training.
• Sell enhancements, upgrade services, and retail.
• Direct guests to proper areas on check-in; provide information on Woodhouse Spa services.
• Ensure spa runs smoothly when Spa Director/Manager are not on site.
• Uphold Woodhouse Spa standards per Operations Manual and Employee Handbook.

Conocimientos

Front desk management

Customer service

Communication

Sales

Multi-tasking

Weekend availability

Herramientas

Spa scheduling software

MEEVO System

Descripción del empleo

Benefits:

• 401(k)
• Dental insurance
• Employee discounts
• Flexible schedule
• Health insurance
• Paid time off
• Training & development
• Vision insurance

Spa Coordinator (Asst. Manager) @

Woodhouse Spa - Sarasota!

#1 in the Massage & Spa Services category - 2025 Entrepreneur Franchise 500

Woodhouse Spa is searching for spa professionals!

Ready to make a difference and be an important part of our Team?

PURPOSE

Spa Coordinators serve as the friendly and welcoming face of the spa. They are responsible for interacting with guests and scheduling appointments. Aside from fielding daily phone calls, they also handle the spa's logistics, promoting the location and concierge training. The Spa Coordinator is relied upon to keep the spa running at optimal levels while the Spa Director and Spa Manager are not in the location. Part of the Coordinator’s job is selling enhancements, upgrading services, and selling retail; therefore, prior experience in sales is an advantage.

RESPONSIBILITIES

The Spa Coordinator should have a thorough knowledge of all Woodhouse Spa protocols and procedures and be confident yet assertive when it comes to giving directives to the hospitality team. Experience in providing excellent customer service to the public such as in a guest relations role or an administrative position in a medical office is helpful, and retail and/or skincare sales experience is a plus. Role expectations include guest rapport, selling retail, inventory processes, answering phones, booking appointments, and performing other receptionist duties as needed. You will also direct guests to the proper areas upon check-in and provide information regarding the Woodhouse Spa services. The Spa Coordinator is responsible for conforming to all Woodhouse Spa standards set forth in the Operations Manual & Employee Handbook and shall strive each day to exceed guest expectations.

YOU CAN LOOK FORWARD TO:

• Health Benefits to include: Health Insurance, Dental & Vision for Full Time Employees
• 401K - ALL Employees
• Paid Vacation - ALL Employees
• Free Parking
• A fast-paced, team-oriented environment.
• Being an expert on all Woodhouse Signature Services and MEEVO System software.
• Continuous customer service and retail product training.
• Opportunities to grow in our Company and the spa industry.
• Generous discounts and opportunities to enjoy services and products.

WE HAVE SOME GUIDELINES AND REQUESTS:

• 1-2 years of front desk/customer service Management experience – at a spa, restaurant or hotel is preferred.
• Experience using a scheduling spa software is preferred.
• Ability to work weekends - 1 Weekend day shift required of all Employees
• Be flexible to accommodate and support schedule needs for Front Desk Team & Woodhouse Customer Service Standards
• Possess strong professional communication and excellent customer service skills
• Must be able to multi-task in a fast paced environment.
• Positive attitude is required.

Woodhouse Spa is an Equal Opportunity Employer and is a drug-free and smoke-free workplace.