Lux Spa Front Desk Concierge — 5-Star Guest Experience

Woodhouse Spa - Cedar Park; Sarasota (FL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401K

Competitive hourly wage

Paid time off

Free parking

Team environment

Training

Growth opportunities

Discounts

Job summary

Woodhouse Spa - Sarasota is seeking a Front Desk/Customer Service/Guest Relations professional to greet guests, book appointments, process payments, and deliver a luxurious first impression as the face of our spa.

This full-time role requires excellent communication, multitasking, and a warm, professional demeanor. Weekend availability and experience with spa software are preferred, with opportunities for growth within the Woodhouse team.

Qualifications

• 1 year of front desk or customer service experience – at a spa, restaurant or hotel is preferred.
• Experience using a scheduling spa software is preferred.
• Ability to work weekends - 1 Weekend day shift required of all Employees.
• Be flexible to accommodate and support schedule needs for Front Desk Team & Woodhouse Customer Service Standards.
• Possess strong professional communication and excellent customer service skills.
• Must be able to multi-task in a fast paced environment.
• Must have the ability to stand for long lengths of time.
• Positive attitude is required.

Responsibilities

• Open or close the spa depending on your shift schedule.
• Check-in each guest for their service and assist at check-out after their service has concluded.
• Answer our multi-line phone system -Schedule services for guests using our MEEVO software system.
• Retail products and Series.
• Confirm appointments and help prepare therapists for service day.
• Pre-book our guests at check-out for future services.
• Provide amenities to guests when needed.
• Provide 5 Star Customer Service
• Ensure Sanitation Standards are met and exceeded in Spa.

Skills

Front desk experience

Customer service

Multitasking

Professional communication

People skills

Tools

MEEVO software

Job description

Woodhouse Spa - Sarasota is seeking a Front Desk/Customer Service/Guest Relations professional to greet guests, book appointments, process payments, and deliver a luxurious first impression as the face of our spa.

This full-time role requires excellent communication, multitasking, and a warm, professional demeanor. Weekend availability and experience with spa software are preferred, with opportunities for growth within the Woodhouse team.