Spa Guest Experience Coordinator

montage; Big Sky (MT); On-site; USD 25,000 - 34,000; Full time

Job summary

Montage International seeks a Spa Desk Agent to warmly greet guests, manage check-in/check-out, and drive Spa reservations and retail engagement. You will promote services and assist guests with a range of requests, contributing to a luxury spa experience.

The role emphasizes strong customer service, knowledge of spa services and products, and accurate billing. Prior frontend hotel or spa experience is preferred, with English fluency and proficiency in standard office software.

Qualifications

• Minimum 2–3 years of customer service experience in hotel or spa environments.
• Working knowledge of spa services and products.
• Ability to handle billing with basic math.
• Ability to communicate clearly in English (spoken, reading, writing).
• Advanced skills in Word, Excel, PowerPoint, and Outlook.

Responsibilities

• Greet and welcome guests to the Spa and assist with inquiries.
• Provide services to guests in a timely, courteous, and proficient manner.
• Support daily spa operations to ensure smooth service delivery.

Skills

Customer service

Communication

Basic math

English proficiency

Spa services knowledge

Education

High school diploma or equivalent

Tools

Word

Excel

PowerPoint

Outlook

Job description

Montage International seeks a Spa Desk Agent to warmly greet guests, manage check-in/check-out, and drive Spa reservations and retail engagement. You will promote services and assist guests with a range of requests, contributing to a luxury spa experience.

The role emphasizes strong customer service, knowledge of spa services and products, and accurate billing. Prior frontend hotel or spa experience is preferred, with English fluency and proficiency in standard office software.