Spa Desk Agent: Elevate Guest Experience & Growth

Montage International

Washington, Northern (District of Columbia, KY)

Hybrid

USD 28,000 - 36,000

Full time

14 days+

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Job summary

Montage International is seeking a Spa Desk Agent to warmly welcome spa guests, assist with check-in/out and reservations, and promote retail opportunities. The role emphasizes accuracy in billing, strong English communication, and attentive service in a luxury spa setting.

The position requires several years of hotel/spa customer service experience, basic math, and proficiency in Word/Excel/PowerPoint/Outlook. On-site work with a focus on teamwork and guest satisfaction is expected.

Qualifications

High school or equivalent education required.
Minimum 2-3 years of customer service experience in a hotel or Spa environment.
Working knowledge of spa services and products.
Possess basic math skills and have the ability to accurately handle billing.
Ability to communicate clearly and speak, read, write and understand English eloquently.
Advanced skills in Word, Excel, PowerPoint, and Outlook; daily use of nearly all programs will occur.
PREFERRED Prior front desk experience Luxury hotel experience strongly preferred.
Bachelor’s Degree

Responsibilities

Assist in greeting and welcoming guests to the Spa, providing information to any inquiries, help to coordinate all guest requests for services and maintain impeccable cleanliness of the Spa.
Provide services to guests in a timely, courteous and proficient manner.
Assist fellow associates with daily operations to support healthy teamwork and contribute to the success of the Spa.