Spa Desk Concierge: Reservations & Guest Experience

Montage Hotels & Resorts; Washington (District of Columbia); On-site; USD 26,000 - 37,000; Full time

Job summary

Montage International is seeking a Spa Desk Agent to warmly greet guests, check them in/out, and handle spa reservations with precision and courtesy. You will promote retail products, support hotel operations, and contribute to a luxury guest experience consistent with our brand.

Strong English communication, basic math, and proficiency with MS Office are required. Eligible candidates have 2–3 years in hospitality, a high school diploma, and a passion for delivering outstanding service in a

Qualifications

• Minimum 2–3 years of customer service experience in a hotel or spa setting.
• Working knowledge of spa services and products.
• Basic math skills and ability to handle billing.
• Clear English communication; reading and writing.

Responsibilities

• Greet guests and check them in/out; coordinate spa reservations and inquiries.
• Promote spa retail outlets and contribute to revenue growth.
• Support daily spa operations and maintain a clean, welcoming environment.

Skills

Customer service

English fluency

Basic math

MS Office

Education

High school diploma or equivalent

Tools

Word

Excel

PowerPoint

Outlook

Job description

Montage International is seeking a Spa Desk Agent to warmly greet guests, check them in/out, and handle spa reservations with precision and courtesy. You will promote retail products, support hotel operations, and contribute to a luxury guest experience consistent with our brand.

Strong English communication, basic math, and proficiency with MS Office are required. Eligible candidates have 2–3 years in hospitality, a high school diploma, and a passion for delivering outstanding service in a