Spa Front Desk & Reservations Specialist

montage; Washington (District of Columbia); Sur place; USD 26 000 - 37 000; Plein temps

Résumé du poste

Montage International is seeking a Spa Desk Agent to welcome guests, check them in and out, and promote spa retail offerings. You will partner with the team to deliver exceptional service and ensure a smooth guest experience in the spa environment.

The role emphasizes attentive communication, accurate billing, and collaboration with colleagues to support the spa’s goals and the company's mission of extraordinary guest care.

Qualifications

• High school diploma or equivalent is required.
• 2–3 years of customer service experience in a hotel or spa setting.
• Working knowledge of spa services and products.
• Ability to perform basic math and accurately handle billing.
• Clear English communication skills (speaking, reading, writing).
• Proficient in Word, Excel, PowerPoint and Outlook.

Responsabilités

• Greet and welcome spa guests, assist with inquiries, coordinate service requests and maintain spa cleanliness.
• Provide services to guests in a timely, courteous and proficient manner.
• Assist colleagues with daily operations to support teamwork and the spa’s success.

Connaissances

Customer service

English communication

Math skills

Hospitality

Formation

High school diploma or equivalent

Bachelor’s Degree (preferred)

Outils

Word

Excel

PowerPoint

Outlook

Description du poste

Montage International is seeking a Spa Desk Agent to welcome guests, check them in and out, and promote spa retail offerings. You will partner with the team to deliver exceptional service and ensure a smooth guest experience in the spa environment.

The role emphasizes attentive communication, accurate billing, and collaboration with colleagues to support the spa’s goals and the company's mission of extraordinary guest care.