Luxury Spa Front Desk Concierge

Montage International

Phoenix (AZ)

On-site

USD 32,000 - 52,000

Full time

9 days ago

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Job summary

Montage International is seeking a Spa Desk Agent to greet guests, check them in/out, and promote spa services and retail in our luxury properties in the Phoenix area. The role requires a welcoming presence, strong service orientation, and accuracy in billing.

This full-time, part-time and on-call position offers opportunities to contribute to a high-end guest experience. Ideal candidates have 2–3 years of customer service in hotel or spa settings, working knowledge of spa products, and

Qualifications

High school or equivalent education required.
Minimum 2-3 years of customer service experience in a hotel or Spa environment.
Working knowledge of spa services and products.
Possess basic math skills and have the ability to accurately handle billing.
Ability to communicate clearly and speak, read, write and understand English eloquently.
Advanced skills in Word, Excel, PowerPoint, and Outlook; daily use of nearly all programs will occur.
Bachelor’s Degree preferred.
Luxury hotel experience strongly preferred.

Responsibilities

Assist in greeting and welcoming guests to the Spa, providing information to inquiries, help to coordinate all guest requests for services and maintain impeccable cleanliness of the Spa.
Provide services to guests in a timely, courteous and proficient manner.
Assist fellow associates with daily operations to support healthy teamwork and contribute to the success of the Spa.