Lux Spa Guest Experience Concierge

montage; Bluffton (SC); On-site; USD 36,000 - 52,000; Full time

Job summary

Montage International spa is seeking a Spa Concierge to ensure guests check in and out smoothly, promote spa services and retail, and act as a business partner aligned with the company’s vision and values.

The role requires a high school diploma, 2–3 years of customer service in hospitality, knowledge of spa services, and strong English communication; advanced MS Office skills are expected to support daily operations.

Qualifications

• High school or equivalent education required.
• Minimum 2-3 years of customer service experience in a hotel or Spa environment.
• Working knowledge of spa services and products.
• Possess basic math skills and have the ability to accurately handle billing.
• Ability to communicate clearly and speak, read, write and understand English eloquently.
• Advanced skills in Word, Excel, PowerPoint, and Outlook; daily use of nearly all programs will occur.

Responsibilities

• Greet and welcome guests to the Spa, provide information to inquiries, coordinate all guest requests for services and maintain cleanliness of the Spa.
• Provide services to guests in a timely, courteous and proficient manner.
• Assist fellow associates with daily operations to support healthy teamwork and contribute to the success of the Spa.

Skills

Customer service

English communication

MS Office

Education

High school diploma

Bachelor's degree (preferred)

Tools

MS Office Suite

Job description

Montage International spa is seeking a Spa Concierge to ensure guests check in and out smoothly, promote spa services and retail, and act as a business partner aligned with the company’s vision and values.

The role requires a high school diploma, 2–3 years of customer service in hospitality, knowledge of spa services, and strong English communication; advanced MS Office skills are expected to support daily operations.