Spa Guest Experience Concierge — Beauty & Service Pro

VIO, Inc.; Rochester Hills (MI); On-site; USD 17,000 - 24,000; Full time

Job summary

V/O Med Spa Rochester is seeking a Guest Experience Specialist to ensure an exceptional client journey from the first call through the service. If you love beauty and bring an infectious personality, this is the place for you.

You will manage guest intake, schedule appointments, support the sales process, and represent the V/O brand with outstanding communication, organization, and professionalism in a busy spa environment.

Qualifications

• 2+ years customer service experience.
• Knowledge of spa services and client care.
• Excellent interpersonal and communication skills.
• Cleanliness and sanitation skills.
• Comfortable discussing cosmetic treatment options.

Responsibilities

• Ensure an exceptional guest experience from initial contact to service.
• Schedule appointments accurately and efficiently.
• Provide excellent communication and administrative support.
• Support the sales process and brand representation.
• Maintain a clean, organized work space and adhere to safety standards.

Skills

Organized

Responsive

Adaptive

Multitasking

Communication

Time management

Sales oriented

Job description

V/O Med Spa Rochester is seeking a Guest Experience Specialist to ensure an exceptional client journey from the first call through the service. If you love beauty and bring an infectious personality, this is the place for you.

You will manage guest intake, schedule appointments, support the sales process, and represent the V/O brand with outstanding communication, organization, and professionalism in a busy spa environment.