Spa Manager - Elevate Guest Experience & Revenue

VIO, Inc.; Rochester Hills (MI); On-site; USD 45,000 - 55,000; Full time

Job summary

V/O Med Spa Rochester is seeking a Spa Manager to oversee the spa's daily operations, drive guest satisfaction, and meet revenue targets. The role includes coaching staff, managing payroll, and controlling expenses while maintaining a premier guest experience.

You will lead a team in a busy spa environment, develop strategies for service and product sales, and coordinate marketing efforts for events and promotions.

Qualifications

• Organized, responsive and flexible to changing spa needs.
• Strong interpersonal communication and conflict handling abilities.
• Sales-driven with customer service orientation.
• Good time management and self-management to supervise front-desk and service staff.

Responsibilities

• Provide outstanding guest service and satisfaction.
• Drive revenue through retail, services, and treatments.
• Lead staff management, training and scheduling.
• Oversee payroll and inventory management.
• Manage financial performance and budgeting within spa.

Skills

Organized

Responsive

Adaptive

Flexible

Education

Spa services knowledge

Excellent interpersonal skills

Sales-oriented

Time management

Job description

V/O Med Spa Rochester is seeking a Spa Manager to oversee the spa's daily operations, drive guest satisfaction, and meet revenue targets. The role includes coaching staff, managing payroll, and controlling expenses while maintaining a premier guest experience.

You will lead a team in a busy spa environment, develop strategies for service and product sales, and coordinate marketing efforts for events and promotions.