Spa Operations & Guest Experience Lead

VIO, Inc.; Rochester Hills (MI); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Bonus Structure

Job summary

V/O Med Spa Rochester is seeking an Assistant Spa Manager to join our team in Rochester Hills. The role works with the Spa Manager to lead daily operations, ensure exceptional guest experiences, and drive revenue across retail, services, and treatments.

You will coach staff, manage payroll and inventory, assist with budgeting, and help plan events and marketing initiatives to grow business and maintain financial targets.

Qualifications

• Role requires practical spa management skills and customer-handling experience.
• Ability to train and coach staff while maintaining service standards.
• Strong communication, organization and time-management abilities.

Responsibilities

• Provide outstanding guest service and satisfaction.
• Revenue generation through retail and service sales.
• Staff management, training and coaching.
• Payroll and inventory management with budgeting oversight.
• Plan special events and contribute to marketing efforts.

Skills

Guest service

Staff management

Sales & marketing

Payroll management

Budgeting

Communication

Tools

POS systems

Payroll software

Inventory management

Job description

V/O Med Spa Rochester is seeking an Assistant Spa Manager to join our team in Rochester Hills. The role works with the Spa Manager to lead daily operations, ensure exceptional guest experiences, and drive revenue across retail, services, and treatments.

You will coach staff, manage payroll and inventory, assist with budgeting, and help plan events and marketing initiatives to grow business and maintain financial targets.